Business Administrator

Neighbourhood Trades is a successful, fast-growing multi-trade business operating established Plumbing, HVAC, and Electrical divisions across Melbourne and surrounding areas.

We’ve built a strong reputation through quality service, reliable systems, and a committed team. As we continue to grow, we’re investing heavily in our people, technology, and processes - and we’re looking for the right person to grow with us.

The Opportunity

Reporting to our Business Manager, you’ll also work closely with our Director and Dispatch Manager, acting as the link between leadership, dispatch, and our CSR team.

You’ll help keep the office organised, support and coordinate the administration team, manage priorities, and make sure important tasks, customer follow-ups, and daily processes don’t fall through the cracks.

This isn’t a role where you’ll be sitting around waiting to be told what to do. We’re looking for someone who takes ownership, thinks ahead, and enjoys being at the centre of a busy business.

What You’ll Be Doing

• Coordinating daily priorities and workloads across the CSR team

• Supporting the team with customer enquiries, complaints, and escalations

• Completing end-of-day invoicing, payments, receipts, and sales reconciliation

• Monitoring KPIs, reports, outstanding tasks, and customer follow-ups

• Supporting dispatch and scheduling during busy periods

• Managing shared inboxes, customer correspondence, warranties, and reviews

• Assisting with staff onboarding, vehicle servicing, equipment records, uniforms, and PPE

• Maintaining accurate information within ServiceTitan

• Helping improve and implement new systems and processes

• Providing day-to-day support to the Business Manager, Dispatch Manager, and Director

About You

You’ll be a great fit if you:

• Have experience in administration, customer service, office coordination, or team leadership

• Are confident coordinating people and priorities

• Take ownership and follow tasks through to completion

• Are organised, calm under pressure, and comfortable in a fast-moving environment

• Communicate clearly and confidently with both customers and management

• Are comfortable working with reports, KPIs, numbers, and business systems

• Bring energy, accountability, and a strong work ethic

Experience within trades, construction, field services, or ServiceTitan would be highly regarded, but isn’t essential.

What’s in It for You

• Competitive salary based on experience

• Career Development & Growth within

• Real responsibility and the opportunity to make the role your own

• Friday Fun-Lunch (we are foodies around here)

• Access to the best systems & efficiencies.

• A modern, newly renovated office.