Casual Hospitality Assistant

Casual Hourly Rate: Casual HEW 1 ($40.55 per hour + 12% superannuation)

Employment Type: Casual 

Location: Burwood Campus and as required across our Geelong campuses.

About the Role: 

The staff member will provide an excellent and consistent level of customer and hospitality service to all clients (visitors, guests, students and staff). This position is based on a roster system and flexibility of hours is required to work mornings, days, evenings and/or weekends at the Burwood Campus and as required across our Geelong campuses.

To Be Successful, you'll have:

• Excellent hospitality skills and previous experience in hospitality settings.
• Demonstrated communication and interpersonal skills with the ability to produce clear and accurate communications that are appropriate for their intended audience.
• Proven capability to work positively and effectively as part of a collaborative work team, accommodate and thrive in diverse working styles, and work independently when necessary.
• Demonstrate the ability to exercise sound judgment, initiative, diplomacy, tact and discretion when dealing with different members of the public.
• Provide intuitive customer service that meets the requirements of individual guests and resolve issues as they arise in a timely manner.
• Ability to use initiative, seek resolutions to concerns to meet customer and business needs.
• Coffee making experience is preferred.

Your key responsibilities will be to:

• Effectively work with other team members to deliver front of house and food and beverage services, maintain service standards and processes, ensuring directed tasks are carried out in a timely and efficient manner.
• Provide a high level of customer service, ensuring guests are greeted professionally with a high standard of presentation, to ensure professional delivery of services.
• Preparation and maintenance of function and meeting rooms, including set up and pack down of furniture.
• Stocking of tea and coffee stations and ensuring communal catering areas are kept clean and tidy.
• Preparation of Barista Coffee as needed
• Food and beverage service including breakfast, lunch and dinner service and corporate event catering.
• Conduct payment transactions.
• Ability to work independently and use initiative where appropriate.

Additional requirements: 

• The role requires the incumbent to apply for and maintain a Working with Children
  Check.

Please submit your updated resume and 1 page cover letter. Applications for this position close on 18/08/2026.