Customer Service Representative

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Join the team at Lysaght Albury and help deliver the service experience our customers know and trust. As a Customer Service Representative, you'll be the first point of contact for many of our customers, managing enquiries, processing orders and coordinating with internal teams to ensure products are delivered accurately and on time. The relationships you build with customers and colleagues will directly contribute to customer satisfaction, operational efficiency and the continued success of the branch.

This permanent full-time opportunity is based at our Albury branch, where you'll work as part of a small, supportive team partnering closely with transport, production and operations. It's a role that offers plenty of variety, customer interaction and exposure to different parts of the business. No two days are quite the same.

If you enjoy building relationships, solving problems and delivering great customer outcomes, this could be a fantastic opportunity to further develop your customer service and operational knowledge within Lysaght.

What Will You Do

Working with customers and internal teams, you'll play an important role in ensuring orders are processed accurately and customers receive the high level of service our business is known for. Responsibilities include:

• manage customer enquiries via phone and email
• process customer orders accurately and efficiently
• coordinate order fulfilment and provide customer updates
• work closely with transport, operations and production teams
• investigate and resolve customer issues in a timely manner
• maintain accurate system and order records
• manage multiple priorities while maintaining attention to detail
• contribute to a safe and collaborative team environment
• support continuous improvement initiatives and team processes

More About You

We're open to candidates from a range of customer-focused backgrounds. Product knowledge can be taught; we're looking for someone with a genuine passion for customer service and a willingness to learn. You will bring:

• a genuine passion for customer service with strong communication and relationship-building skills
• the ability to multitask and manage competing priorities
• confidence learning new systems and technology
• a proactive and team-oriented approach
• curiosity and willingness to learn technical product knowledge
• high attention to detail and a commitment to safe work practices

Why join us at Lysaght, Albury?

At Lysaght Albury, you'll join a high-performing branch that values teamwork, flexibility and customer service excellence. The team works together to support one another while delivering great outcomes for customers across the region.

You’ll also enjoy:

• flexible working arrangements across operating hours between 7:00am and 5:00pm Monday-Friday, with an earlier finish on Friday where possible
• a supportive leader who values work-life balance and flexibility for family commitments
• free on-site parking
• 14% superannuation, quarterly bonus eligibility, and overtime payment or time-in-lieu arrangements where applicable
• access to BlueScope's employee benefits and wellbeing initiatives, including Employee Assistance Program, Fitness Passport, learning opportunities and employee discounts
• ongoing access to LinkedIn Learning and BlueScope development resources

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.