WOLF TELSTRA Hamilton Store - Full Time or Permanent Part Time + OTE

About Us & The Role

WOLF is a proud family-owned business and Telstra Partner with more than 37 years of experience serving regional communities. From humble beginnings, we have grown to operate four Telstra Partner stores across Gippsland, the Surf Coast and the Southern Grampians, building a reputation for outstanding customer service, local knowledge and genuine community involvement.

In July 2026, we proudly opened our newest store in Hamilton. The response from the local community has been fantastic, and due to strong customer demand and continued business growth, we are expanding our team.

At WOLF, we're passionate about helping people stay connected. Whether it's finding the right mobile plan, setting up the latest device, improving home internet, or supporting local businesses with technology solutions, our team is committed to making technology simple and delivering an exceptional customer experience every time.

Your role will align with our company goal: delivering industry‑leading customer service across Telstra’s product range, including mobile phones, mobile and home internet, and the latest technology and broadband solutions.

Key Responsibilities

You will assist customers in‑store by:

• Understanding their needs

• Recommending the right Telstra products and plans

• Assisting with the setup of new devices from Apple, Samsung and Google

• Providing clear, friendly support to ensure a positive customer experience

Training & Support

We provide flexibility and full on‑the‑job training. The Hamilton store is led by an experienced manager with over 20 years in the industry, ensuring strong guidance and support throughout your learning journey.

Previous Telstra experience is highly regarded but not essential. If you have a positive attitude, a willingness to learn, and enjoy helping people, we would like to hear from you.

What we’re looking for

• A genuine passion for customer service and technology

• Strong communication and interpersonal skills

• Ability to work under pressure and manage time effectively

• Interest in new technology and helping customers understand it

• Goal‑oriented and motivated by achievement

• Smart, professional presentation

Applicants must be 18 years or older.

What we offer

• Recognition and reward programs with OTE

• Weekly reviews to support performance and development

• Commission structure based on sales and customer service outcomes

• A supportive, friendly team environment with genuine opportunities for growth

Roster

Our roster typically includes five days per week, with regular Saturday half‑day shifts. This will be discussed during the interview process.

How to apply

Applications can be submitted via SEEK, however we strongly encourage you to introduce yourself in person by delivering your application to our Torquay Manager, Andrea Barnes, or Shae Haefele (Owner) during business hours.

Please note:

• Applications may close early if the right candidate is found

• All applications will be treated confidentially

• Only shortlisted applicants will be contacted