HubSpot Specialist

HubSpot Specialist

About Lannock

Lannock is the pioneer and preeminent provider of strata finance in Australia. Our position has been built on a sector-leading reputation, deep and broad relationships, strata subject matter expertise ingrained at every level of the organisation, and a distinctive approach to funding.

We believe in having a positive impact in strata: we provide education and thought leadership, advocate for integrity, support community groups, and pay no commissions to strata managers or service providers to win work.

Why this role exists

HubSpot is at the heart of Lannock’s business. As Lannock has grown, the demands on HubSpot have grown with it, and we have reached the point where the platform deserves a dedicated, full-time owner.

That’s this role. You will be the person who runs HubSpot for the whole business: supporting our sales and client services teams, keeping the data clean, tightening the workflows, building the dashboards, and finding the next area to make better.

Where this role sits

This role reports to the Head of Digital and sits within Lannock’s digital team.

It’s a serious portal, six hubs serving the whole business: Marketing, Sales and Content at Enterprise, with Service, Data and Revenue alongside.

What you’ll own from day one

• The HubSpot platform. You are the internal subject-matter expert. You own platform configuration, user management, pipelines, properties, the overall health of the system, and the people side too: helping new starters get oriented, keeping internal documentation current, and flagging changes the team needs to be aware of.
• Frontline support for the business. You are the first point of contact for HubSpot questions, issues, and bugs. The teams that you will be helping are our business development managers, client services team, marketing, and finance. A workflow not firing, a sync error, a report behaving oddly, or someone needing to know how to do something in the platform, you’re the person they come to. You’ll resolve most directly, with our HubSpot agency partner available for escalations on deeper investigations.
• Continuous improvement. Lannock runs HubSpot on a continuous improvement rhythm with our HubSpot agency partner. You will run that rhythm: gathering improvement requests (a workflow tweak, a new view, a property change, a new dashboard, a process redesign), prioritising with the Head of Digital, then building, testing, and shipping. You will also get to work with our agency partner on larger projects outside the regular cadence.
• Data and reporting. You’ll build and maintain the reports and dashboards our teams use day-to-day, and you’ll own the data work that makes them trustworthy: consolidating duplicates, tightening validation, enforcing naming conventions, and keeping our data dictionary current.

How we work

• Things pivot. Priorities shift and plans get redrawn. We treat that as dynamic, not chaos. If you need a locked roadmap to do your best work, this will frustrate you.
• Supported, but self-propelled. There’s a lot going on. You’ll have backup, but ownership, autonomy and drive aren’t nice-to-haves here.
• Fast, not grueling. The pace is quick and it can feel high-pressure in bursts, so calm heads matter. We’re not a long-hours culture: we work hard inside sensible hours and go home.
• Direct by default. Ideas get debated openly, feedback is honest and immediate, and constructive criticism runs in every direction, including upward. It’s about the work never the person.
• Collaborative, not territorial. Problems get solved across teams, and a different point of view is treated as useful, not inconvenient. We trust each other with real work, look after each other when it’s heavy, and asking for help is normal here.
• Small, founder-led, close-knit. More family than corporate: short lines, no layers, wins and misses shared openly. You’re a person here, not a line in a resourcing plan.
• In the office, together. At least four days a week in the office. The upside is you learn faster, are in a social environment, and you’re never stuck alone.

The advantages of going in-house

If you’re currently working at a HubSpot partner or agency, here are the advantages of moving in-house:

• One portal owned deeply. Instead of juggling a dozen client portals, you go deep on one. You’ll feel a sense of ownership and see firsthand your impact on the performance of the business.
• No timesheets, no chasing new business, no billable hours. Your job is outcomes, not your utilisation rate.
• A seat at the table. Lannock is a small but growing and dynamic business. You will work directly with the Head of Digital and see your work land with the leadership team, the sales and client services teams, as well as the customers, not disappear into a client’s inbox.
• The other side of the fence. We work with an Elite-certified HubSpot agency for larger projects. In this role you become the client: scoping the work, briefing the agency, and judging the quality of what comes back.
• Room to grow. The harder work (lifecycle architecture, portal builds, integration design) sits on a shared backlog, and it moves onto your plate as fast as you can genuinely own it. How quickly that happens is mostly up to you.

What we’re looking for

Who you are

Beyond the experience, this role rewards a particular temperament. The people who do well in a role like this tend to be:

• Support focused. Frontline support isn’t a distraction from the real work, it is the real work. A colleague stuck mid-task gets the same care as a flagship project.
• Bothered by mess. Inconsistent naming, redundant properties, a workflow held together with tape: you notice, and it nags at you until it’s fixed properly.
• Excited by data. Reports and dashboards aren’t admin to you, they’re how the business sees itself. You enjoy turning a vague question into a number people trust.
• Satisfied by compounding work. A lot of this job is steady, unglamorous improvement that adds up over months, not days. That suits you as you’d rather make ten small things reliably better than chase one flashy build.

Essential

• Around 2-4 years of hands-on HubSpot experience at a HubSpot partner/agency, or in-house across Sales Hub and Marketing Hub at minimum (Service and Operations Hub experience is a plus).
• You have built and maintained real things in real portals: workflows, pipelines, properties, reports, and dashboards, and you can talk concretely about what you’d do differently now.
• Clear communication with non-technical colleagues: you can turn a vague request into a precise change, and explain a platform decision without jargon.
• HubSpot certifications are useful but secondary; we care more about what you have actually built and run.

Nice to have

• Experience in financial services, lending, or another regulated industry.
• Experience with HubSpot Service Hub, Customer Portal, or knowledge bases.
• Light scripting or API familiarity (enough to scope and brief integration work, not necessarily build it).
• Interest in GenAI tools and the discipline to use them well.

The practical details

Where: Sydney CBD, 227 Elizabeth Street, opposite Hyde Park. At least four days a week in the office, as above.

What: Full-time, permanent.

Salary and benefits $95,000–$110,000 + super, depending on experience. There is some flexibility for an exceptional candidate.

The role is also eligible for an annual discretionary performance bonus, based on individual and company performance.

Additional benefits include birthday leave, access to confidential wellbeing support and leadership coaching, and access to novated leasing.

How to apply: Skip the cover letter. Email Lachlan (Head of Digital) at lachlan@lannock.com.au with your CV and a short note on a HubSpot build you’re proud of, what it was, what it changed, and what you’d do differently now.

Work rights: You’ll need Australian citizenship, permanent residency, or equivalent indefinite work rights (e.g. NZ citizens). We’re not able to offer visa sponsorship for this role.

Direct applicants only, please – no recruitment agencies.