Project Manager - Retail Building Services

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

JLL is seeking a Retail Project Manager to lead end-to-end delivery of retail branch and customer-facing environment projects for a banking client. This role manages multiple concurrent projects—from concept through close-out—coordinating internal stakeholders, consultants, contractors, and vendors to deliver safe, compliant, on-time, and on-budget outcomes with minimal disruption to business operations and customers.

Key Responsibilities include:

• Lead project planning and delivery for retail fit-outs, refurbishments, minor works, and refresh programs across multiple sites.

• Manage project scope, schedules, risk registers, change control, and reporting (including governance packs and executive updates).

• Coordinate stakeholders across property, security, IT, brand, HSE, and business operations to ensure approvals and readiness.

• Procure and manage consultants/contractors, oversee tendering, contract administration, and supplier performance.

• Manage budget tracking, forecasting, progress claims, variations, and final account close-out.

• Ensure quality, safety, and compliance (including site safety, permit-to-work processes, and banking site requirements).

• Drive site handover, defects management, and lessons learned to continuously improve delivery outcomes.

Sound like you? This is what we’re looking for:

• Degree qualified, preferably of an engineering discipline

• Demonstrated project management experience delivering retail or customer-facing environments (e.g., branches, retail, hospitality) with multiple concurrent projects.

• Strong cost, schedule, and risk management capability across end-to-end delivery.

• Experience managing external consultants and contractors, including tendering and contract administration.

• Working knowledge of construction/fit-out processes, quality management, and HSE obligations.

• Strong stakeholder management and communication skills, including presenting project updates to senior stakeholders.

• Experience delivering projects in regulated environments (banking/financial services, secure sites, critical operations).

• Experience with workplace standards/brand standards rollouts across a multi-site portfolio.

• Formal project management qualification or certification (e.g., Prince2, PMP) or equivalent experience.

• Familiarity with building services coordination and retail technology dependencies (security, comms/IT, access control).

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ525446