People, Culture & Compliance Manager

About the role

This is a diverse management position with an equal focus on People & Culture/HR and Quality & Compliance. You will work closely with the Directors, Care Manager and Operations Manager to support our people while ensuring the organisation continues to meet its regulatory, quality and governance responsibilities.

Key responsibilities

People, Culture & HR – 50%

• Supporting and strengthening positive workplace culture

• Being an approachable and trusted point of support for the care team

• Supporting staff through difficult or emotional situations associated with their work

• Providing opportunities for appropriate debriefing and follow-up when staff have experienced challenging situations

• Promoting staff wellbeing, open communication and a culture where asking for support is encouraged

• Working closely with managers to identify staff who may require additional support

• Providing practical HR advice and guidance to managers

• Recruitment, selection and onboarding

• Employment contracts and HR documentation

• Probation and performance review processes

Quality & Compliance – 50%

• Supporting compliance across Aged Care and NDIS services

• Maintaining compliance calendars, registers and records

• Reviewing and updating policies and procedures

• Coordinating internal compliance reviews and audits

• Preparing for external audits and regulatory reviews

• Monitoring incidents, complaints, feedback and corrective actions

• Maintaining continuous improvement processes

• WHS and organisational risk management

• Monitoring regulatory and legislative changes

• Ensuring changes to standards and requirements are implemented within the business

About you

• Experience across HR, People & Culture, quality, compliance or governance

• Strong knowledge of contemporary HR practices

• Experience supporting managers and employees through workplace matters

• A genuine interest in employee wellbeing and workplace culture

• Experience maintaining quality or compliance systems

• Excellent written and verbal communication skills

• Strong attention to detail and documentation

• A practical and solutions-focused approach

• Strong organisational and time-management skills

• The ability to interpret legislation, standards and organisational requirements and turn them into practical processes

About us

Michelle Renee Personal Home Care is a 100% locally owned and operated home care provider, supporting older people and people living with disability throughout the Goulburn community. For more than a decade, the organisation has built its business around people, culture and the quality of care provided.

Benefits

• Flexible part-time hours Monday to Friday

• Excellent remuneration and conditions

• A supportive and approachable management team

• A strong, established workplace culture

• Genuine opportunity to influence people strategy

• Variety across HR, culture, quality and compliance

• A position where your contribution will be visible and valued