Key Account Adviser

About the Role

The purpose of this role is to drive member acquisition, retention, and growth across a portfolio of high-value accounts. This includes proactively identifying and converting new business opportunities, building and maintaining relationships with senior stakeholders and decision-makers, promoting CCIWA’s services and value proposition, and delivering a high-impact, tailored member experience that strengthens engagement and long-term partnership value.
  
This is a full-time, permanent position that will be based in the Perth CBD office.

Key responsibilities include:

• Deliver high-level customer relationship management that promotes service excellence and customer retention.
• Develop and maintain a target list of prospective members, together with key account plans for the existing members.
• Build new relationships at multiple levels within CCIWA members and effectively communicate our value proposition.
• Identify member needs and develop opportunities to cross and up-sell suitable CCIWA products and services.
• Identify commercial opportunities and manage them through the pipeline in cooperation with the relevant business unit.
• Manage ongoing relationships with existing members within an allocated membership cluster.
• Follow up work from retention visits (referrals, restructures, company changes, contract conversions & information gathering).
• Develop a range of risk indicators for measuring members at-risk and review these members on a monthly basis.
• Reporting to members on membership usage (financial benefits, contact usage & subscriptions).

About You
 
To be successful in this role, you will have:

• Business development skills (B2B – Membership and/or sale of services).
• Proven ability to professionally interact with internal and external customers to ensure an exceptional level of service and satisfaction.
• Ability to work collaboratively to ensure members are engaged.
• Strong communication skills.
• Knowledge of, and experience using, CRM technology with accuracy of data entry.
• Strong ability to build internal relationships and deal with and manage change.
• National Police Clearance and Drivers Licence

  
About CCIWA
CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.
  
CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
  
We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative

Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/
  
Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
  
How to apply
For your application to be considered, you should include:

• A cover letter
• Current CV

Applications close COB Thursday, 17 September 2026 and short-listing for this position will commence immediately. The vacancy may close earlier than stated should we shortlist a suitable candidate.

To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.

If you have any further questions, please contact the People Team at ******@cciwa.com

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.