College Support Officers

Located on the grounds of a world class university – The University of Queensland – Duchesne College is a vibrant place for young women to call home while studying in Brisbane. Our residents live comfortably and safely in student accommodation within a supportive and diverse community that honours the Catholic Sacred Heart philosophy. At Duchesne, undergraduate and postgraduate students, both domestic and international, and many from rural and regional areas, live, grow and flourish as they prepare for their lives beyond university. 

The College Support Officer provides day-to-day support to the College Leadership Team and is often the first point of contact for students and their families, and other members of the College community and stakeholders.  This role plays an important part in fostering a welcoming, safe, and well-supported environment.

To be effective in this position, the College Support Officer brings a mature and professional approach, strong interpersonal skills, and a commitment to confidentiality. The role requires the ability to engage positively with a young adult community in a way that reflects the College’s values and aspirations.

• Provide continuity of support to the Duchesne community, particularly for the students and be the first point of contact for any incidents or emergencies while on duty. This may cover fire, medical first aid and mental health first aid, individual student matters, unapproved student events and community living issues

• Manage student enquiries at Reception and provide support as required

• Meet and greet guests and visitors to the College and arrange hospitality as required

• Communicate any support required by students to other staff in a timely manner, to ensure students are provided with a consistent level of service delivery regarding community living, academic and wellbeing support and emergency incident response.

• Support the management of College phone calls, the general College email inbox, mail and parcel deliveries for the College

• Ensure the College facilities and common areas maintain a high level of presentation daily, including identifying any areas of concern and arranging support for cleaning, maintenance and support as required.

• Support information flow to the other College Support Officers, Resident Support Officers and other staff as required so that there is consistent service delivery across the week. Handover reports, Incident reports and project updates will be required to support consistent and efficient support delivery.

• All staff must declare whether they have been investigated for an allegation of Gender-based violence or determined to have engaged in conduct that constitutes Gender-based Violence during the course of previous employment, in a college environment or otherwise in a legal process. 

• Under the National Higher Education Code to Prevent and Respond to Gender-based Violence, all staff must declare to the Head of College any conflicts arising from existing or previous intimate personal relationships, within the college context, to allow the management of any associated risks. 

• Under the National Higher Education Code to Prevent and Respond to Gender-based Violence, all staff must attend specialised education and training on responding to disclosures of gender-based violence on an annual basis.

• Provide updates to staff, students and the community on operational impacts and ongoing activities using agreed communication methods.

• Provide support for College, College Council and student meetings, events and functions as required. This may include venue bookings, invitations, printing, guest lists, liaison with attendees and guest speakers, gifts, catering, RSVPS

• Provide support as required during weekdays and evenings to facilitate academic tutorial program

• Provide support as required during evenings and weekends to facilitate tours by prospective students

• Provide support as required for any external bookings for College accommodation or venue hire

• Provide support for approved student events as per approved Event Management Plans and College policy.

• Provide administrative and project support as required to support the College's admissions and enrolment, academic and wellbeing, finance, advancement and engagement activities.

 The above is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position.

A copy of the position description can be found at https://duchesne.uq.edu.au/wp-content/uploads/Position-Description_College-Support-Officer_2026.pdf

• Relevant tertiary qualifications, or equivalent combination of relevant work experience and/or education in the fields of education, health, and/or business administration or related field

• Experience working in an educational, health or business environment with young adults is highly desirable

• Advanced-level skills and experience with a variety of computer systems and programs including:

o   Microsoft Office 365

o   StarRez (highly desirable)

o   Student information management systems

o   Content management systems

o   Databases/CRMs

• Hold Current Blue Card or eligible to get one (compulsory)

• Hold or be willing to complete First Aid and CPR and Mental Health First Aid Qualifications (compulsory).

Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence, in line with Duchesne College compliance requirements.

• Friendly and outgoing personality with a positive outlook

• Initiative, perception, diplomacy and tact

• Eceptional interpersonal and communication skills with attention to detail

• Ability to communicate positively and effectively with all members of the College community and to manage sensitive and confidential issues

• Excellent organisation and time management skills with the flexibility and adaptability to handle changing priorities, unexpected demands and emergency situations

• Ability to work autonomously, as well as collaboratively

• A strong affiliation or understanding of the College’s vision, mission and values.

• Compliance with child protection, health and safety policies, procedures, hazard reporting and safe work practices. 

Applications 

Please respond to the role description in a one-page overview of your key skills and experiences to support your CV and your work availability - both weeknight 4pm to 9pm and weekend availability. Applications will be reviewed and assessed progressively. We reserve the right to close or extend the advertisement depending on the quality and number of applications received, therefore we urge all suitable candidates to submit their application as early as possible.