Administration Scheduler

About the role

As our Administration Scheduler, you will be responsible for coordinating bookings, managing schedules, and providing excellent customer service to our clients. You will work closely with our customers, field staff, and internal team to ensure appointments are scheduled efficiently and jobs run smoothly.

Key responsibilities

• Scheduling and coordinating customer appointments

• Managing daily schedules and allocating jobs

• Answering customer enquiries by phone and email

• Confirming appointments and following up customers

• Liaising with staff and contractors regarding schedules

• Entering and maintaining accurate customer and job information

• Managing changes, cancellations, and rescheduling

• Providing professional and friendly customer service

• Assisting with general administration duties

• Ensuring all bookings and schedules are kept up to date

About you

• Previous administration, scheduling, or customer service experience

• Excellent communication and organisational skills

• Strong attention to detail

• The ability to multitask and prioritise competing demands

• A confident and professional telephone manner

• Good computer skills and the ability to learn new systems quickly

• A positive and friendly attitude

• The ability to work independently as well as within a team

• Reliability, punctuality, and a strong work ethic

• Experience in retail, property services, trades, inspections, or a similar scheduling environment will be highly regarded

Benefits

• Friendly and supportive team environment

• Stable full-time position

• Variety in your day-to-day work

• Training and ongoing support

• Opportunity to develop and grow within the business

• Work within a professional and customer-focused team