NDIS Operations & Intake Coordinator

About us

Greater Northern Community Services is a dedicated provider of community and disability support services, committed to enhancing the quality of life for people with disability, older adults, and families within our communities. We operate within the NDIS framework, providing tailored support that respects individual choice and promotes independence, dignity, and social participation. Our mission is grounded in our values of respect, compassion, integrity, and inclusion. We believe in person-centred care, where every participant is supported to achieve their goals and aspirations. As a growing organisation, we are proud of our collaborative team culture and our commitment to delivering high-quality, responsive services that make a real difference in people's lives.

About the role

Greater Northern Community Services is seeking a dedicated NDIS Operations & Intake Coordinator to join our growing team. This is a full-time position based in Broadmeadows, VIC 3047, offering the opportunity to make a meaningful difference in the lives of people with disability and their families. The role is crucial in ensuring smooth operations across our NDIS service delivery, managing intake processes, and providing exceptional support to participants and stakeholders. You will be at the heart of our operations, creating a welcoming and efficient experience for those accessing our services.

Key responsibilities

• Managing the intake and onboarding process for NDIS participants, ensuring accurate information capture and smooth transitions into our services

• Coordinating operational activities across NDIS service delivery programmes to ensure compliance with NDIS requirements and quality standards

• Processing participant referrals, assessments, and documentation with accuracy and attention to detail

• Liaising with NDIS participants, families, carers, and external stakeholders to support service access and continuity

• Maintaining confidential and organised records, including participant files and operational documentation

• Assisting with scheduling and coordination of service delivery to optimise resource allocation

• Supporting the resolution of participant enquiries and concerns in a timely and professional manner

• Collaborating with team members and management to improve operational processes and participant outcomes

• Ensuring compliance with NDIS legislation, regulations, and Greater Northern Community Services policies and procedures

What we're looking for

• Demonstrated experience in intake coordination, operations management, or customer service within a community services or disability support environment

• Knowledge of the NDIS framework, participant eligibility criteria, and service delivery requirements

• Strong organisational and administrative skills with the ability to manage multiple tasks and priorities effectively

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders

• Proficiency in using computer systems and databases, including Microsoft Office, Shiftcare, Docusign, etc

• A compassionate and person-centred approach to supporting people with disability and their families

• High level of attention to detail and commitment to accuracy in documentation and record-keeping

• Ability to work both independently and collaboratively within a team environment

• Current Working with Children Check and Working with Disability Clearance (or willingness to obtain these)

• Relevant qualifications in community services, disability support, administration, or a related field (preferred)

• Experience with NDIS planning, funding, and participant management systems (desirable)

What we offer

Greater Northern Community Services is committed to supporting the wellbeing and career development of our employees. We offer:

• Competitive salary package commensurate with experience

• Professional development opportunities and access to training programmes

• A supportive and inclusive workplace culture

• Employee assistance programmes and health and wellbeing initiatives

• Opportunities for career progression within a growing organisation

• Recognition and rewards for outstanding contributions

Apply now

If you are passionate about supporting people with disability and delivering excellent customer service, we encourage you to submit your application. Please send your CV and a cover letter outlining your relevant experience and interest in this role to Greater Northern Community Services. We look forward to hearing from you.

Greater Northern Community Services welcomes applications from people of all backgrounds. We are committed to creating an inclusive workplace and encourage applications from people with disability. If you require any adjustments or alternative formats during the recruitment process, please let us know and we will do our best to accommodate your needs.