Business Analyst

APNA is the peak body for Australia’s 104,000+ primary health care nurses. We champion a bold, vibrant, and well‑supported nursing workforce because when nurses thrive, communities thrive.

We’re looking for a purpose-driven Business Analyst to strengthen APNA’s operational performance and help shape the future of primary health care nursing in Australia.

Why join APNA?

You’ll be part of a passionate, mission-driven organisation that is shaping the future of primary health care in Australia. Your work will directly contribute to improving the health of communities nationwide by supporting the nurses who care for them.

• Work with a strong, fun, hard-working team
• An exciting opportunity to do great work that has an impact
• Full-time Melbourne-based hybrid role
• Substantial salary packaging benefits
• Great opportunity to make your mark, in this newly-created role

Why this role matters

As a central member of our Performance & Operations team, you’ll work across the organisation to map processes, identify inefficiencies, and design evidence‑based improvements. You’ll partner with teams, managers and senior leaders to translate insights into practical, sustainable change that supports APNA’s mission: a healthy Australia through best practice primary health care nursing.

What you’ll do

• Develop clear, accurate process maps, workflows and SOPs for current and future-state operations.
• Identify bottlenecks, duplication, risks, and opportunities for automation or simplification.
• Benchmark APNA processes against sector best practice and regulatory requirements.
• Facilitate workshops, focus groups and interviews to gather qualitative and quantitative insights.
• Communicate findings and recommendations to clinical and non-clinical audiences.
• Support improvement projects from scoping through to evaluation, ensuring alignment with APNA’s strategy and change management principles.
• Prepare high-quality reports, presentations and briefing papers for senior management and the Board.
• Identify opportunities to leverage technology (CRM, CMS, LMS, AI) to improve efficiency and reduce manual effort.
• Provide business analysis, user requirements and testing input for system implementation and optimisation projects.
• Collaborate with technical teams and external vendors to translate operational needs into system solutions.
• Ensure business processes align with APNA policies and contribute to updating policies where needed.

What you’ll bring

• Tertiary qualification in Business Analysis, Information Management, Public Health, Organisational Management, or related discipline.
• Minimum 3 years’ experience in business analysis or process improvement.
• Proficiency with process mapping tools (e.g. Visio) and data analysis tools (Excel, PowerBI, Alchemer).
• Certification in process improvement methodologies.
• Demonstrated ability to manage multiple priorities while maintaining quality and attention to detail.
• Strong interpersonal, facilitation and collaboration skills.

APNA’s values

Better Together – We are passionate and collaborative, fostering an environment where diversity is valued, and all voices are heard.

Positive Disruptor – We are community-minded champions of change, innately curious and always open to innovation and ideas of the future.

Pursue Excellence – We are evidence-based in our approach and hold our stakeholders and each other accountable as we strive for the highest standards of excellence.