As we continue to grow, we’re looking for passionate mental health professionals to join our expanding teams in Sydney. This is your chance to be part of a collaborative and ambitious team that truly cares about making a difference in people’s lives.

Who we are:

Navigator Group is a dynamic innovator in the health care industry who provide innovative and personalised support to those recovering from illness or injury. At Navigator, we believe in the power of Care, Collaboration, and working together as one team. Our customers are Australia’s leading insurance provider’s and our services are highly regarded in the industry. The Navigator Support Program (NSP) is a specialist program delivering support and therapy services to those recovering from an accident or illness.

Mental Health and Wellbeing is at the core of Navigator Health’s work and our dedicated team of health professionals embody a commitment to the wellbeing and care of all of those we support.

The role:

As a Navigator, your primary role will be supporting people injured in a workplace event or motor vehicle accident via telehealth services. As a friendly voice at the other end of the phone, you will play a crucial part in the persons return to pre accident life. You will have your own case load building relationships, and offering ongoing support and therapy to people while they recover.

The key day to day duties include conducting assessments, evaluating support and therapy needs, delivering tailored phone support, conducting therapy sessions and helping people navigate the insurance system by empowering them to own their own recovery.

Duties:

• Telephone / Online based counselling / coaching support
• Building rapport, trust and relationship with people recovering from injury or illness
• Administer a series of structured rating scales and actioning referral demands
• Provide person-centred counselling support, offering empathy and solution focused engagement to empower recovery from accident or illness

Requirements:

• Minimum Bachelor degree level in Allied health background, (counselling, social work, psychology, rehabilitation)
• Proven experience in counselling (CBT, trauma, SFBT)
• Must have membership with Australian Counselling Association Level 2 or higher, Member of PACFA, registered with Australian Psychological Society or registered Mental Health Social Worker
• Excellent telephone manner, proven active listening skills, rapport building
• SIRA registered ( Desirable )
• Ability to manage self within workload, schedules and cases, independently
• Lifeline, Beyond Blue, Health Direct experience an advantage ( Desirable)
• Knowledge of the compensable injury industry( Desirable)

What we offer you:

• Ongoing supervision, both peer and individual
• Hybrid work environment
• Salary packaging benefits + up to 4 days additional paid leave per year
• Regular training to suit the requirements of the role
• Excellent Employee Referral bonus
• Career development opportunities

To be considered for the role, please include an updated resume and a cover letter.

To find out more about us, please visit https://www.navigatorgroup.com.au/

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity in all forms, including neurodivergence. We welcome applicants of all backgrounds, thinking styles, and lived experiences.

We request you to advise us at the time of your application if you require any reasonable adjustment to support through your interview journey.