Medical Reception & Administration Officer

• Fixed term until 30th June 2027
• Remuneration SCHCADS level 3 dependent on qualifications and experience + superannuation
• 5 Weeks Annual Leave
• Up to $15,900 for living expenses + up to $2,600 towards meals and entertainment can be tax-free through NFP Salary Packaging

About the position

The Medical Reception and Administration Officer is a key first point of contact for headspace Frankston and Rosebud, providing a welcoming, youth-friendly and professional reception service for young people, families/carers, community members and service partners. The role supports safe and timely access to services by managing high-volume phone, email and face-to-face enquiries with warmth, discretion and professionalism, and by assisting with initial contact, screening, warm referral and clinical escalation processes within scope of practice.

The role undertakes a broad range of medical reception and administrative duties, including front-of-house support, appointment management, client presentations at reception, room bookings, monitoring and supporting clients attending appointments, electronic medical record management, scanning, correspondence, data entry and general administrative support to the headspace leadership team, staff, GPs, allied health professionals and private practitioners.

Key Selection Criteria  

1. Administration qualifications and/or experience in a similar administration role.

2. Demonstrated experience in providing administrative support to a multi- disciplinary team including the requirement to maintain privacy and confidentiality.

3. Excellent computer skills with proficiency in the use of Microsoft Office Suite, alongside the ability to quickly acquire knowledge about additional computer programs.

4. Ability to contribute to process improvement

5. Ability to maintain a professional attitude in all communication with stakeholders i.e. phone, email and face to face.

6. Excellent interpersonal skills, and written and verbal communication skills.

What our young people request from our workers:

Young people across YSAS have spoken out and given feedback about the qualities that best describe a good YSAS worker:

“A good worker takes the time to understand your interests and doesn’t treat everyone the same.”  “Young people believe that a good YSAS worker is empathetic and good at actively listening in a non-judgmental way, is relatable, down-to-earth and able to build trust and rapport in a consistent manner”. “It takes time to trust someone, but it’s worth it when you know they’ve got your back”. Young people have also raised that genuine human connection is an important quality, “being authentically human”, while having a holistic, flexible, and adaptable approach that considers the entire context of a young person’s life and their intersectionalities. “It’s about making sure workers don’t just tick boxes but genuinely want to see us thrive”

Regardless of where they are based or what position a worker has, everything we do at YSAS is about young people and their families. 

For full details of the position, please view the POSITION DESCRIPTION below

Why work with us?

• YSAS has a true commitment to flexible working, ensuring that individual, team and client needs are met
• YSAS offers additional leave entitlements such as gender affirmation, ceremonial leave for Aboriginal and Torres Strait Islanders, fertility leave, blood donors leave, a generous Parental Leave Scheme and the ability to purchase additional leave.
• Access to learning and development opportunities
• Employee Assistance Program (EAP)

Please Note:

1. As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.
2. You must have Australian work rights to apply for this position.

Further Enquiries

For a confidential discussion about the position, please contact Kellie Jackson, Practice Manager Headspace, on 97696419 regarding the Administration Officer position, Recruitment Ref. Number – 059_2026.

• YSAS is an equal opportunity employer, and we welcome applications from all sectors of the community.
• YSAS has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation.