Level 2/3 or L3 MSP Information Technology Technician

Location: Perth, WA
Employment Type: Full-Time
Salary: $75,000 – $130,000 + Super (dependent on experience)

Xenex Systems is looking for either experienced Level 2/3 or L3 IT Technician to join our growing team. Salary will be dependant on skill level and whether you meet the L2/3 or L3 level. You'll be the go-to person for resolving complex technical issues, supporting our business clients across networking, telephony, cloud storage, and security infrastructure, and mentoring junior staff along the way.

This is a hands-on role suited to someone who's comfortable moving between day-to-day support tickets and more involved project and infrastructure work.

• Providing Level 2 and Level 3 technical support (if applicant accepts L2/3 position) to business clients, both remotely and on-site

• Providing Level 3 technical support (if applicant accepts L3 position) to business clients, both remotely and on-site

• Troubleshooting and resolving escalated issues across networks, servers, telephony systems, and cloud platforms

• Configuring, maintaining, and securing client IT infrastructure (firewalls, switches, VPNs, backups)

• Managing and prioritising your ticket queue via our helpdesk/PSA system

• Assisting with IT project work — rollouts, migrations, upgrades, and new client onboarding

• Documenting solutions and maintaining accurate client records

• Mentoring and supporting Level 1 technicians where needed

• Occasionally participating in an after-hours on-call roster

• 3+ years' experience in an MSP or similar IT support environment

• Strong knowledge of Windows Server, Active Directory, and Microsoft 365

• Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls)

• Experience with virtualisation platforms (VMware, Hyper-V) is a plus

• Familiarity with cloud backup and storage solutions

• VoIP/telephony support experience highly regarded

• Excellent communication skills — you'll be client-facing and need to explain technical issues clearly

• A current driver's licence (company car provided for site visits)

• Relevant certifications (CompTIA, Microsoft, Cisco) highly regarded but not essential

• Competitive salary of $75,000 – $130,000,000 + Super, based on experience and role taken

• Ongoing training and support for further certifications

• A supportive, close-knit team environment

• Variety — no two days are the same across our client base

• Genuine opportunities for career progression