Quality Monitor - Hybrid

This role is hybrid work from home and in the Kent Head Office in Clayton South

About the Role

Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. To ensure we offer consistent services to all clients, the Office Administrator- Quality Assurance is part of a team responsible for supporting the quality of work carried out by all National Sales employees. This is a fulltime fixed term contract for 12 months, working from our Clayton South office and from home.

Some of what you will be doing:

As as Office Administrator, you will be responsible for listening to /evaluating customer interactions with call centre staff, documenting, and reporting on calls according to checklists for each process. You may also;

• Keep accurate and up to date reports
• Verify that sales staff record accurate information in the Kent Management System
• Review and process all appointment cancellations
• Have a thorough command of all Kent Removals and Storage products and offerings, features and benefits as well as accurate costing and quoting

About You

What we hope you have;

• Excellent communication skills, both written and verbal
• Ability to work independently in a fast-paced environment
• Proficiency in MS Office Suite including excel
• Works well in a small team supporting each persons workload
• Experience in an administration role, monitoring call quality or data
• Excellent attention to detail with a focus on accuracy and consistency

You may not fit the requirements 100% but that's ok, we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you're in the right place!

About Us

Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.

Benefits

• 12 month Fixed term fulltime contract
• Base Salary $60,000 plus superannuation, hybrid work from home and the office
• Our Kent CARE Program is dedicated to staff wellbeing and mental health
• Numerous employee reward platforms
• Salary packaging and salary sacrificing
• Early wage access
• Corporate discounts for utilities and health insurance
• Staff discounts on storage and removals services
• Novated Leasing
• Company wide recognition program
• We believe in inclusiveness and workplace equality
• We’ve recently invested 2M into our digital technology
• 5 star rated onboarding experience
• 1 in 3 roles are filled internally, we love promoting from within
• Diverse business areas that offer plenty of career opportunity