ESdat Client Manager and Support Expert

Are you a professional experienced in using ESdat for geo-environmental data analysis and reporting who wishes to: 

• Provide guidance to others?

• Lift the standard of data management across the industry?

• Develop your own skills in using the ESdat software?

Due to the expansion of our company, Earth Science Information Systems (EScIS) is looking for a mid or senior level expert to work with other ESdat experts and help our clients optimize their ESdat usage within their organisation.

• Work for a company who values and rewards achievement  

• Become a vital member of our expanding business 

• Work from home opportunity

• Periodic team meetings in the Byron Bay/Ballina Region

OUR COMPANY

EarthScience Information Systems (EScIS) is an established scientific software company that is focused on producing a great user experience and quality scientific software that helps scientists and engineers understand and monitor their environment.  

Our ESdat environmental data management software has a large and growing word-wide userbase.  
 

YOUR ROLE 

Client Support, Training and Engagement:

• Be a main point of contact for an allocation of our clients and take ownership for improving their ESdat Usage.

• Liaise with clients to understand their challenges, current usage, and to advise on improvements.

• Provide online or onsite ESdat training.

• Support our clients as needed.

• Individual and client wide group communications.

Generation of Best Practice materials to support our users:

• Production of training, support and similar resources.

• Develop pro-forma best practice resources for common scenarios.

• Compile and create content or case studies related to best practice implementations of the ESdat software.

Promote our software and services:

• Provide technical demos of the ESdat software or extensions to existing clients, prospects or industry.

• Communications via articles or social media.

• Attendance at industry events (including conferences) to promote our software and expertise.

Team Collaboration:

• Daily collaboration will be held with individual team members.

• If located in Sydney working from office 2 days per week or as agreed.

• Regular team meetings are held online on a weekly schedule.

• In-person team meetings are held 2-3 times a year in Ballina/Byron Bay.

What you will bring to the role:

• A passion for working with geo-environmental data, sharing knowledge with others and driving best practice.

• Practical experience in using ESdat for environmental data management.

• Experience in or familiarity with at least two of the following sectors: Mining, Consulting, Government, Industry or Landfill.

• A demonstrated history of successfully driving improvements and change.

• Experience in managing projects.

• Degree or Diploma in Environmental Science, Hydrogeology, Geology, Geospatial or related field.

• Excellent verbal and written English.

You will be rewarded with …

• Full training and support 

• Competitive remuneration

• Work from home (with one day at the office, if located in Sydney)

• Travel to the Byron Bay/Ballina region 2-3 times a year

• Fantastic work culture within an expanding business

• All the tools and resources required to ensure you succeed. 

Employer questions:

Your application will include a cover letter with the following:

• Your interest in our company and this role

• An outline of your experience in environmental monitoring and in using ESdat for environmental data management

• Your level of expertise in project management

• If located in Sydney, can you work in our Northern Beaches office 2 days per week?

• Can you travel to the Byron Bay/Ballina region for periodic team meetings?

Applications without a Cover Letter will not be considered.