Customer Care Consultant

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Are you passionate about delivering outstanding customer service and enjoy working in a fast-paced contact centre environment? If you thrive on helping people, solving problems, and creating positive customer experiences, we'd love to hear from you.

As a Customer Care Consultant, you’ll be the first point of contact for our customers and business partners, providing exceptional service and support across CGU products, policies, and services. You’ll handle enquiries with care and efficiency, ensuring every interaction meets our high standards for quality and customer satisfaction.

Your IAG journey will commence as of 2nd November 2026 in this permanent, full-time role with a comprehensive, 6-week training in one of our IAG offices which includes three days training on site and two days from home. Successful candidates will work from our call centres located in Naarm (Melbourne), Tarndanya (Adelaide) or Boorloo (Perth).

This role is predominantly home-based, offering the flexibility to work remotely four days a week outside the 6

-week training period.

This role operates on a rotational roster between

8:00am and 8:00pm AEST, Monday to Friday. Rosters are provided four weeks in advance to help you plan ahead with confidence.

• Handling on phone, inbound customer enquiries across Motor, Home, Landlord and Niche insurance products and services.
• Managing policy-related transactions efficiently and accurately.
• Identifying customer needs and providing tailored solutions.
• Supporting sales and retention opportunities where appropriate.
• Building and maintaining strong relationships with customers and business partners.
• Delivering exceptional customer experiences in every interaction.

• Experience in a customer-facing role; insurance industry experience is advantageous but not essential.
• Strong communication and relationship-building skills, with a confident and personable approach.
• Self-motivated team player who thrives in a fast-paced and evolving environment.
• Ability to multitask and manage call volumes
• Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.