Junior IT Support Officer

Job Description

Flower Power is Australia’s largest Garden & Landscape centre group with retail and wholesale operations throughout the Sydney metropolitan area. Our people are committed to delivering the best service to our customers!

Are you a young tech-savvy Junior seeking a rewarding opportunity to launch into an IT career in a fast-paced, high-performing retail organisation? Look no further! We are currently searching for a dedicated and passionate Junior IT Support Officer to join our diverse and innovative team as we go through our Digital Transformation Journey. As an integral member of our company, you’ll have the chance to work in an environment where you will be educated on supporting our systems and broadening your technical skills whilst making a significant impact on our operations.

What we will need from you:

• Work 5 days from Sunday – Thursday
• Work on Public Holidays (Time in Lieu in return)
• Work from a Western Sydney Location Full-Time
• Have your own car and valid Driver Licence ( business use will be reimbursed)
• Travel between 10 Sydney stores as required.
• Willingness to learn!

Key Responsibilities

• Provide exceptional Level 1 – 3 support to staff, both remotely & onsite, ensuring adherence to service level agreements for various systems including POS, ERP, Telephony, Hardware, Software, Servers, Cloud Solutions, and Mobile Devices.
• Offer day-to-day support for Microsoft server operating systems, MS Office 365,Active Directory (Azure/On-Prem), Intune, & Defender environments.
• Conduct training sessions for store, wholesale departments, and head office staff on POS and Head Office systems as needed.
• Actively participate in key initiatives aimed at digital transformation, process automation, and improving the user experience.
• Implement and enforce IT security policies and procedures, contributing to security risk assessments, vulnerability assessments, and penetration testing.
• Proactively identify potential issues, propose solutions to mitigate risks, and identify opportunities for continuous improvement.
• Monitor Information Security risks, ensuring adequate protection for Flower Power, including risks associated with third-party suppliers and outsourcing.
• Collaborate with Flower Power IT staff, programmers, and other business personnel to efficiently provide support for IT platforms and applications.
• Develop and maintain comprehensive technical documentation as required.
• Demonstrate productivity and effective time management skills with minimal supervision, utilising job tracking systems.
• Provide after-hours IT support as part of the IT team’s after-hours support roster.

Skill & Experience

About You:

• Full Australian working rights
• Currently studying IT at TAFE/University or have recently completed an IT Traineeship or have equivalent work experience.
• The ability to handle multiple IT helpdesk and support enquiries both remotely and in person including but not limited to laptops, Points of Sale, PC’s, printers, telephone systems, alarm systems and Network Infrastructure.
• Strong technical aptitude and a genuine passion for technology.
• A willingness to learn and go above and beyond to grow your technical skills.
• Strong problem-solving and decision-making skills.
• An ability to work independently and collaboratively as part of a team.
• Flexibility to provide occasional after-hours support to address urgent outage issues.
• Have outstanding communication skills and attention to detail whilst managing multiple demands.
• Applicants with any knowledge of PowerShell, Windows Operating Systems, Microsoft 365 Suite, and Active Directory will be highly regarded.