Assistant Manager (Duty Manager)

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As Assistant Manager, you will be a key operational leader within Hotel Chadstone, primarily supporting the Front Office team while acting as the Duty Manager for the entire hotel. You will provide visible leadership across all operational departments, ensuring every guest enjoys a seamless luxury experience from arrival through to departure.

This is a fast-paced, hands-on leadership role where no two shifts are the same. From welcoming VIP guests and leading service recovery to supporting Food & Beverage, Housekeeping and Engineering, you will be empowered to make decisions that create memorable moments and deliver operational excellence.

Perfect for an emerging hospitality leader, this role provides an outstanding pathway to Front Office Manager, Rooms Division Manager and broader leadership opportunities within Accor.

Key responsibilities include:

• Lead the day-to-day operation of the hotel as the Duty Manager, ensuring seamless coordination across all operational departments.
• Primarily support and lead the Front Office team while working collaboratively with Housekeeping, Food & Beverage, Kitchen and Engineering.
• Create memorable luxury experiences through personalised service, genuine guest connections and exceptional attention to detail.
• Welcome and engage with guests throughout the hotel, anticipating needs and resolving issues before they become problems.
• Lead service recovery with confidence, transforming challenges into positive guest experiences.
• Provide coaching, guidance and on-shift development to Front Office team members and emerging leaders.
• Foster an engaged, high-performing team culture built on collaboration, accountability and excellence.
• Support training, quality standards and continuous improvement initiatives across the hotel.
• Maintain a visible leadership presence during peak operational periods, ensuring service standards consistently exceed guest expectations.
• Ensure compliance with hotel policies, health and safety requirements, and brand standards at all times.

Qualifications

• Previous Front Office leadership experience within a premium or luxury hotel environment.
• A genuine passion for luxury hospitality and creating memorable guest experiences.
• A calm and confident leadership style with the ability to make sound decisions in a fast-paced operational environment.
• Exceptional communication and relationship-building skills, with the ability to engage guests and colleagues at every level.
• Proven ability to coach, develop and inspire teams through hands-on leadership.
• Strong organisational skills with the ability to prioritise multiple tasks while maintaining exceptional attention to detail.
• A proactive, solutions-focused mindset with the confidence to take ownership and make decisions.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays, in line with business demands.
• A desire to build a long-term career with Accor and progress into senior Front Office or Rooms Division leadership roles.

Additional Information

What’s in it for you...

• Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
• A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
• Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!