Home Loan Consultant

Ready to take your customer service or sales experience in a new direction?If you're confident speaking with customers, enjoy working towards goals and are looking for an opportunity to build a career in financial services, this could be your next move.
Finsure is looking for a Home Loan Consultant to join our growing team and speak with customers who have already expressed an interest in receiving help with their home loan. This isn't traditional cold calling. You'll be connecting with warm customer enquiries, understanding what they're looking for and helping connect them with the right next step in their home loan journey.You don't necessarily need mortgage experience. We're interested in people who can communicate, connect and perform — we'll help you build your knowledge of the mortgage and lending industry.
About UsEstablished in 2011, Finsure is one of Australia's largest mortgage aggregation groups, supporting a national network of mortgage brokers with technology, lending solutions, data and business support. Our continued growth means we're creating opportunities for talented people who want to develop their careers within the Australian mortgage and financial services industry.
What You'll Be DoingReporting to the Head of Business Innovation, you'll be part of a collaborative customer engagement team responsible for converting customer interest into meaningful conversations.You will:Contact customers who have already enquired about home loan assistanceBuild rapport quickly and understand each customer's needsAsk the right questions to identify and qualify genuine home loan opportunitiesGuide customers through the next steps of the processConfidently handle questions and objectionsWork towards achievable activity, quality and conversion targetsMaintain accurate customer information within our systemsParticipate in regular coaching, development and team sessionsWork closely with colleagues to deliver a positive customer experience
Who We're Looking ForYour background could be in banking, insurance, telecommunications, utilities, automotive, customer service, contact centres, sales or another customer-focused environment.Mortgage or lending experience would be an advantage, but it isn't essential.
What matters most is that you bring:Confidence communicating with customers over the phoneA natural ability to build rapport and ask good questionsExperience working towards KPIs, targets or measurable outcomesResilience and a positive approach to customer conversationsStrong listening and communication skillsMotivation to achieve both individual and team goalsGood organisation and attention to detailThe ability to learn new systems, products and processesA genuine interest in developing your career
You must currently reside in Australia and be an Australian Citizen or a Permenent Resident and have full Australian working rights.
Why Finsure?This is more than another contact centre opportunity. You'll have the chance to take the skills you've already developed and apply them within one of Australia's largest mortgage aggregation businesses. You'll benefit from:Warm customer enquiries – not traditional cold callingHybrid working arrangementsExposure to the Australian mortgage and lending industryStructured coaching and ongoing developmentA supportive, performance-focused team environmentThe opportunity to build valuable financial services experienceCareer development within a large and growing organisation
Looking for your next career move?You might currently be working in a bank, insurer, contact centre, telecommunications company or another customer-facing environment and wondering what comes next.You don't need to have your entire career mapped out. If you're good with people, confident on the phone and ready to take your skills in a new direction, we'd like to hear from you.