Assistant Manager - Madison Hotel

Join this Sports led pub in the heart of Surry Hills. We are looking for our next Assistant Manager to join our growing team in this thriving inner city venue.

As part of the Thomas Hotels group, you’ll join a venue that offers something for everyone: a premium sports hub, curated food and beverage experiences, dynamic function spaces, and a unique offering in food. This is your chance to make a thriving Sports led venue your own

We’re a proudly family-owned hospitality group with 22 venues across Sydney and regional NSW. Known for our strong community ties, world-class basics, and commitment to great people—we offer our leaders autonomy, support, and the chance to grow in a flat, connected organisation.

The Madison is a key venue located just across the road from Central Station and the light rail. It is a modernised hospitality site that benefits from high foot traffic and significant event uplift on big game days at the stadiums:

·         Multi level operation with two bars

·        Sports bar viewing on all key events

·         Gaming facilities

As an Assistant Manager, your key focuses will include:

• Leading a medium sized team and ensuring they are consistently delivering a quality customer experience

• Setting the example for your team and driving a strong positive culture

• Maintaining cost controls as well as working with the team on sales-driving initiatives

• Overseeing all bar, gaming and food service whilst on shift.

Successful candidates will possess:

• A strong focus on maintaining and driving service standards whilst increasing growth and return visitation to the venue

• Ability to work in a fast-paced environment and have a hands-on management style 

• A customer focus, always aiming to provide exceptional customer service

• A solid background in all facets of hotel operations, including gaming, F&B, functions & cellar areas

• The ability to work unsupervised and as part of a team

• Great attention to detail

• Excellent personal presentation and communication skills

• Strong cash handling skills

• A desire to become a valued member of our family business and move forward in your career with future opportunities advertised internally first

·         Brings at least 1 years of pub management experience

·         Thrives in multi-format environments with multiple revenue streams

·         Leads with energy, creativity, and a customer-first mindset

·         Has a deep understanding of gaming, F&B, and high-volume trade

·         Is proactive with compliance, licensing and team wellbeing

·         Loves being on the floor, building relationships and mentoring talent

Send us your resume and a short cover letter telling us what makes you the right fit for The Madison.

RSA, and RCG are essential.
Please note: Only shortlisted candidates will be contacted.