Customer Success Manager (fixed term) – Remote

Customer Success Manager

6-month fixed-term contract | Fully remote (anywhere in Australia) | Full-time

About HelloMonday

At HelloMonday, we help people reach their full potential in a job they love. We combine 1:1 coaching with curated learning to build lasting habits and meaningful growth. We’re growing quickly, and we want to grow faster so we can make a real difference to as many lives as possible. Find out more at www.hellomonday.co

About the role

We’re looking for a Customer Success Manager to join us on a 6-month fixed-term contract, with scope for extension or a permanent role depending on evolving business needs.

You’ll own the implementation and delivery of our coaching programs across a portfolio of accounts, making sure clients get what they signed up for and participants actually turn up and engage. You’ll build trusted client relationships, develop program plans, and drive adoption across a wide range of accounts.

This role is fully remote and open to candidates anywhere in Australia. You’ll need to be available across AEST business hours for client sessions and internal check-ins, but where you work from is up to you.

You’ll report to the Associate Director, Operations and work alongside our Customer Success team, partnering closely with Sales, Product and Operations. Because it’s a compact contract, you’ll be close to the work from day one, and you’ll have real input into how our systems and processes evolve as we scale.

What you’ll do

• Lead customer engagements and run regular check-ins to keep clients across program progress, outcomes and next steps.
• Develop program plans and schedule delivery activities, using our Implementation Playbook and coaching portals to keep delivery consistent and high quality.
• Build and maintain strong client relationships, responding to participant and client enquiries and following up proactively.
• Prepare and deliver engaging training sessions and portal demonstrations for clients and participants.
• Track program status and report on participant uptake, engagement, service quality and feedback.
• Maintain accurate forecasting for your accounts, including program utilisation, delivery costs and client revenue, and flag risks early.
• Record and maintain customer interactions and account information.
• Work closely with Sales and Customer Relationship Managers to support account growth and contract renewals.
• Collaborate with Product to turn customer feedback into product improvements.
• Improve how we work by contributing to processes, playbooks and client-facing materials, and by testing new approaches to delivery.

What you’ll bring

Essential

• At least 2 years in customer success, account management or program delivery.
• A track record of building and maintaining strong customer relationships.
• Experience managing a high volume of accounts: scoping, planning, tracking and reporting.
• Strong project management and organisational skills, with genuine attention to detail.
• Confidence engaging and influencing clients at operational and mid-senior levels.
• Comfort interpreting feedback and reporting data to spot issues and opportunities.
• Intermediate to advanced Microsoft Office skills, and the ability to pick up new systems quickly.
• Australian work rights and based in Australia.

Nice to have

• Exposure to HR consulting, professional services or talent development environments
• Experience with CRM or customer success platforms

Why join us

• Fully remote, anywhere in Australia. Not a hybrid compromise. The role is remote by design, and we’ll set you up properly.
• Get coached yourself. We think it would be strange to sell coaching and not use it, so you’ll have access to the same 1:1 coaching and curated learning our participants get. In six months, that’s a real shift in how you work, and the professional development will support you long after the contract ends.
• Work on something that matters. Every program you run ends with people who are better at, and happier in, their jobs. You’ll see that in the feedback data you report on.
• Broad exposure, fast. You’ll work across a wide portfolio of clients and sit at the intersection of Sales, Product and Operations. It’s a lot of ground to cover in six months, and you’ll learn quickly.
• Shape how we work. We’re scaling, which means our playbooks and systems are still being shaped. If you see a better way to do something, you’ll be able to influence its direction.

How to apply

Apply with your CV and a short note on why this role interests you. We review applications as they come in, so early applications are encouraged.