Senior IT Support Officer

Senior IT Support Officer

• Permanent / Full Time
• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight      
• $98,633 – $104,913 per annum (LGIA Stream A Level 4) + Superannuation
• Location – Rockhampton

Your new role

Rockhampton Regional Council is seeking a customer-focused Senior IT Support Officer to play a key role in keeping Council’s technology services reliable, responsive and easy for staff to use.

In this role, you will provide advanced technical support, resolve complex service requests, assist with technology implementations, and help drive practical improvements across the IT Service Desk. You will also coordinate minor projects, mentor team members, and contribute to clear documentation and user training that strengthens Council’s overall IT capability.

This position requires eligibility to hold an Aviation Security Identity Card (ASIC), including Australian citizenship and Police background checks arranged by Council.

What we are looking for

• Strong IT support experience across hardware, software, network, Windows, Microsoft 365, Azure and InTune, and business application environments.
• Ability to troubleshoot complex issues, manage competing priorities and deliver quality customer service.
• Experience coordinating and delivering minor technology projects and work packages, including solution evaluation, implementation, documentation and transition to ongoing support.
• Good communication, teamwork and mentoring skills, with a collaborative and solutions-focused approach.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Corporate membership discounts
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

What you need to do next

To apply for this opportunity, please submit two documents:

1. A 2-3 page Cover Letter addressing the Application Criteria below;
2. Your Current resume.

Application Criteria

• Relevant IT qualification/s and/or demonstrated experience in an IT support environment resolving complex IT support requests.
• Sound knowledge of Windows domain network support, networking concepts, Microsoft 365, Microsoft operating systems, Azure and InTune, and, business applications.
• Well-developed customer service, communication and organisational skills, with the ability to manage competing priorities, explain technical issues clearly and support positive outcomes for end users
• Demonstrated ability to coordinate and deliver minor technology projects and work packages, including solution evaluation, implementation, documentation and transition to ongoing support. 

Please use Council’s and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ button to complete your online application.

Applications Close: Monday 24 August 2026 at Midnight (AEST)