Operations Delivery Analyst

• Drive operational readiness and service delivery outcomes across stakeholders

• AMS delivers trusted motoring solutions to millions of Australians

• 12 Month Full-time (Contract)  - Melbourne | Hybrid

At Australian Motoring Services (AMS), we're helping shape the future of mobility.

Owned by Australia's leading motoring clubs including NRMA, RACV, RACQ, RAA, RAC, and RACT, AMS delivers trusted motoring solutions to millions of Australians. From roadside assistance and batteries to EV charging and emerging mobility services, we work at the centre of an evolving industry.

We're now looking for an Operations Delivery Analyst to play a key role in delivering operational excellence across our growing portfolio.

About the Role

 This is a highly collaborative and varied position suited to an analytical problem solver who enjoys improving processes, working across multiple stakeholders, and ensuring operational services are delivered efficiently and effectively.

Working closely with Product Managers, Account Managers, Operations teams, the Customer Experience Centre, and other internal stakeholders, you'll help coordinate implementations, maintain operational systems and documentation, support governance activities, and contribute to continuous improvement initiatives.

Your work will directly impact the delivery of services to automotive clients, mobility clubs, and millions of members across Australia.

What You'll Be Doing

• Support the delivery and implementation of operational services for clients, mobility clubs, and internal stakeholders.

• Maintain Salesforce configurations, operational processes, and key service documentation.

• Prepare reporting, billing validations, reconciliations, and support governance and compliance activities.

• Analyse operational performance, identify improvement opportunities, and provide recommendations to enhance service delivery.

• Collaborate with Product, Account Management, Operations, and Customer Experience teams to ensure successful outcomes and operational readiness.

What We're Looking For

Essential Skills & Experience

• Proven experience in business analysis, operational delivery, implementation, process improvement, or a similar operational role

• Strong analytical and critical thinking capability with the ability to translate data into meaningful actions

• Excellent written and verbal communication skills

• Strong stakeholder management and relationship-building skills

• Ability to manage competing priorities and deliver high-quality outcomes in a dynamic environment

• Experience using Salesforce and Microsoft Office applications

Qualifications

• Tertiary qualification in Business, Information Technology, Project Management, Process Management, or a related discipline

• Minimum 3 years' experience in a relevant operational, implementation, or business analysis role

• Nice to have: Experience within: Automotive services, Mobility solutions, Roadside assistance & Customer service delivery environments

Why Join AMS?

• Be part of a business backed by Australia's most recognised motoring organisations

• Savings on insurance, car hire and novated leasing options

• Contribute to the future of mobility, EV services, and connected customer experiences

• Work across a national network of stakeholders and partners

• Join a collaborative team focused on innovation, continuous improvement, and customer outcomes

• Play a meaningful role in delivering services that help millions of Australians reach their destination safely and efficiently

Ready to Apply?

If you're a detail-oriented operational professional who enjoys solving problems, improving processes, and working at the intersection of technology, service delivery, and customer experience, we'd love to hear from you.

Apply now and help AMS deliver the future of motoring solutions across Australia.