Business Support Officer - Works & Services Depot

You will be key in supporting the Works and Services team through a broad range of administrative and customer service activities. From managing applications and customer enquiries to coordinating records, meetings and business processes, you'll help ensure the smooth delivery of services that support our community.

We're looking for a collaborative and detail oriented professional who enjoys working with people, providing quality customer service to contribute to a high performing team.

You'll support a diverse range of operational services while helping to drive efficient administration and positive customer outcomes.

About you:

You're an organised and approachable administration professional who enjoys supporting others and delivering excellent customer service.

With strong communication skills and the ability to manage competing priorities, you thrive in a busy team environment while confidently working independently.

You'll bring experience using business systems and administrative processes, a commitment to continuous improvement and a willingness to mentor and support colleagues to achieve positive outcomes.

About us:

The Oak Flats Works Depot is home to a range of operational teams delivering essential services across Shellharbour. In this role, you will support the people and processes that help maintain the city's infrastructure, open spaces, sporting facilities and community assets.

Shellharbour City, located in the Illawarra region, is just 80 minutes south of Sydney and is home to over 86,000 people in a city that spans 154 square kilometres. It's an area of great natural beauty - stretching west from the picturesque coastline to rolling pastures, set against the majestic backdrop of the Illawarra escarpment.

Our dedication to be financially sustainable in an evolving environment, while striving for a great organisational culture and committing to employing staff who embrace our core values, has made Shellharbour City Council an employer of choice.

We have been recognised with numerous state and national awards in recent times, including eight wins for our First Nations Community the Yirran Muru (many pathways) playspace, as well as being presented as winners in the NSW Landscape Architecture Awards, Regional Achievement Awards, and Parks and Leisure Australia Regional Awards of Excellence.

We offer:

Shellharbour City Council offers a high performing and sustainable organisation to deliver outcomes for the community through leadership, collaboration and innovation. We have exciting, rewarding career opportunities and flexible working arrangements to support a healthy work/life balance.

• Permanent full time, 35 hours per week with access to flexi-time
• Commencing salary range from $67,770 - $71,919 per annum
• Plus 12% superannuation
• Plus benefits including novated leasing, retail discounts, corporate fitness programs, Employee Assistance Program (EAP) support & Learning & Development opportunities
• Plus Annual Award Increases & Bi-annual bonus payments & weekly pay run
• Plus a range of local government benefits, including annual leave + 1 weeks flexible 'My Leave', health & wellbeing initiatives as well as generous parental & sick leave entitlements.

For further information about the position, click here for the position description.

Contact: Holly Emmerson, Team Leader Administration Works & Services on 4221 6269.

Closing date: Sunday, 23 August 2026 at 11:30pm.

Apply now...

Complete the application below by answering the questions, describing how your skills and experience are relevant to the position.

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Shellharbour City Council is an Equal Opportunity Employer and values the unique strengths and talents of all people. Aboriginal Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

At Shellharbour City Council we promote respect at work as a fundamental right for all and strive to create a workplace free from discrimination and harassment. This commitment extends to the promotion of the rights of all children and young people to be safe from harm when interacting with our services and spaces. Our values, Collaboration, Accountability, Integrity, Respect and Sustainability underpin all we do.

Your decision to apply for a role at Shellharbour City Council is the first step in acknowledging your alignment to our values and aspirations to create a great workplace.