Administrative Coordinator

Not all admin roles are created equal.

Some are slow. Some are repetitive. Some are where ambition goes for a little lie down.

This is not one of those roles.

At Woolf Plumbing & Gas, we’re looking for someone who can be the voice of our company, the first impression for our customers, and a key part of keeping the wheels turning behind the scenes. This is a fast-paced, varied role where no two days look quite the same, and that’s exactly how we like it.

We’re a fun, hardworking team with a younger energy, a strong culture, and a genuine love for doing things properly. We take our work seriously, but not ourselves. We back each other, have a laugh along the way, and care a lot about the experience our customers have with us.

You’ll be the first point of contact for many of our customers, which means you’ll play a big part in how people see and experience Woolf Plumbing & Gas. You’ll be answering calls, managing incoming enquiries, keeping communication flowing, and making sure things are handled quickly, accurately, and professionally.

Some days will be smooth sailing. Some days will be a bit of organised chaos. You’ll need to be the kind of person who can keep calm, think clearly, and keep moving when things get busy.

• takes real pride in doing a good job

• is warm, confident, and great with people

• can think on their feet and stay calm under pressure

• is resilient and strong-willed when things get busy

• likes being challenged and doesn’t want a boring, repetitive role

• enjoys learning new skills and getting better at what they do and always looking for ways to improve

• has a good sense of humour and doesn’t take themselves too seriously

• is organised, switched on, and able to follow things through

• genuinely cares about doing things properly, not just getting them done

• answering incoming calls quickly and professionally

• managing all incoming communications across phone, email, web enquiries, live chat, and more

• helping process enquiries and direct them to the right next step

• supporting bookings and customer communication

• Booking jobs and allocating work to technicians

• keeping records and systems accurate and up to date

• helping ensure no enquiry gets missed and no customer feels forgotten

• working closely with the team to keep the day running smoothly

Because the days move. Because the team is good. Because the role matters.

You won’t just be sitting in a corner pushing paper around. You’ll be a key part of the customer experience and a big part of the energy of the office. You’ll be trusted, supported, challenged, and given the chance to grow.

We want someone who wants more than just a job. We want someone who wants to be part of a team, learn new things, and take pride in being someone others can rely on.

• have admin or customer service experience

• have worked in a trade or fast-paced service business before

• love variety and being busy

• like structure, but can also adapt when things change

• enjoy being the person who keeps things moving

Send us your resume and a short cover letter telling us a bit about yourself and why you think you’d be a great fit for the role.

If you’re reliable, sharp, good with people, and ready for a role where every day is different, we’d love to hear from you.