Service Coordinator

Why Join Us?

• Supportive, engaging and collaborative team culture
• Stable, successful business with more than 45 years of industry experience
• Long-term career opportunities within a growing organisation
• Onsite parking and easy access to public transport, including Bella Vista Metro
• A varied role where no two days are the same

About the Role

Reporting to the Service Administration Supervisor, you'll play a critical role in coordinating our service operations and delivering an exceptional customer experience.

Working closely with customers, technicians and subcontractors, you'll ensure jobs are scheduled efficiently, progress is communicated, and service work is completed and invoiced promptly.

Key Responsibilities

• Coordinate daily schedules for technicians and subcontractors
• Receive and respond to customer phone calls and service enquiries
• Log and allocate service requests using Uptick
• Raise purchase orders and process completed jobs for invoicing
• Monitor job progress and provide customers with regular updates
• Support technicians and subcontractors with information required to complete service work
• Review completed job reports and ensure documentation is accurate
• Prepare monthly reports on outstanding jobs and invoicing for the Service Manager
• Maintain accurate service records and support the day-to-day operation of the Service team

About You

You'll be someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

We're looking for someone with:

• Previous experience in a Service Coordinator, Scheduler, Customer Service or Administration role
• Excellent communication skills and a professional phone manner
• Strong organisational and time management skills
• High attention to detail and accurate data entry skills
• The ability to prioritise competing tasks and meet deadlines
• A proactive, positive attitude and willingness to learn
• Experience using service management software such as Uptick (or similar) is advantageous

About Us

CREST is a trusted name in the air conditioning industry, specialising in the design, supply, installation, service and maintenance of commercial, industrial and residential air conditioning systems.

Our reputation has been built on quality workmanship, exceptional customer service and the expertise of our people. We're proud of our collaborative culture, and many of our employees have built long and rewarding careers with us.

If you're looking for a role where you can make a genuine impact while enjoying stability, support and career growth, we'd love to hear from you.

Apply today and become part of the CREST team.

For more information, visit:  www.crestair.com.au