Student Engagement Officer

Empower students to succeed - support migrants as they build language skills, education pathways, and brighter futures.

Box Hill Institute | Part-time (4 days per week) | Fixed Term position

Join Box Hill Institute's Adult Migrant English Program (AMEP) team as a Student Engagement Officer and play a vital role in supporting student engagement, retention and success through personalised guidance, pathway support and exceptional customer service.

This is a part-time (4 days per week), fixed term position until 18th December 2026 with a salary of $63,544 per annum (pro rata) plus 12% superannuation.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
• Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teachers.

About the role

Based at our City Campus, you will be the first point of contact for new and existing students, supporting learners from culturally and linguistically diverse backgrounds to achieve their educational, vocational and settlement goals.

Working closely with students, teachers, customer service teams and external stakeholders, you will deliver a high level of student support, course information, pathway advice and administrative assistance while helping to enhance engagement, attendance and student outcomes.

What you'll do:

• Provide professional, responsive customer service to prospective and current students
• Support student recruitment, enrolment, and retention across AMEP programs
• Assist students from culturally and linguistically diverse (CALD) backgrounds with education and career pathways
• Monitor attendance and proactively follow up with students and stakeholders on attendance patterns
• Work collaboratively with teachers and internal teams to enhance student engagement strategies
• Deliver accurate course and program information and contribute to promotional activities
• Provide administrative support including data entry, reporting, and maintaining records
• Assist with student induction processes and support pathways into further training or employment

About You:

You are a highly organised and customer-focused professional with a genuine passion for supporting diverse communities. You thrive in a fast-paced environment and bring strong communication, relationship management, and administrative skills.

• Certificate IV (or higher) in Business, Office Administration, or a related field
• Experience working in AMEP, SEE, or other English language programs (highly desirable)
• Fluency in a language other than English (highly desirable)
• Experience working in an education or training environment (highly desirable)
• Strong customer service skills with the ability to engage effectively with people from diverse backgrounds
• Commitment to continuous improvement and delivering positive outcomes for students
• Alignment with a child-safe, inclusive and values-based workplace
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything - non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

Apply now!

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please Huong Nguyen - Site Manager (City) at ••••@boxhill.edu.au

Applications close: 5pm, Wednesday 23rd September 2026

Please note: We will be assessing applications as they come in and the position may be filled before the closing date

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.