Assessment Officer

Assessment Officer – In Home Care

Secondment | Full-Time | 12 Months

About the Role

We are looking for a motivated and passionate Assessment Officer to join our supportive and friendly In-Home Care team on a 12-month full-time secondment.

As an Assessment Officer, you will play an important role in supporting our customers to access the care and services they need to live safely and independently in their own homes.

You will conduct initial assessments for new In-Home Care customers, complete ongoing annual reviews and ensure all assessments, care plans and relevant documentation are completed accurately and within required timeframes.

The role will involve conducting assessments both over the phone and in customers' homes, working closely with customers, families and our multidisciplinary teams.

Key Responsibilities

• Complete initial customer assessments and develop care plans for In Home Care customers, ensuring their eligibility and support needs are accurately assessed.
• Conduct customer assessments and annual reviews in a respectful, professional and timely manner.
• Complete in-home visits as required and in accordance with current protocols.
• Manage a customer portfolio in line with team targets, service requirements and budgets.
• Ensure accurate and timely completion of assessments, documentation and customer records.
• Manage customer sign-ups and onboarding from end to end.
• Work collaboratively within a multidisciplinary team to deliver quality customer outcomes.
• Act as an escalation point for Customer Service Support on assessment and customer-related matters.
• Identify and respond to customer needs while maintaining a strong focus on quality, safety and compliance.

About You

We are looking for someone who is customer-focused, organised and confident working independently while also being a strong team player.

You will ideally have:

• A minimum Certificate III in Aged Care or equivalent qualification.
• Demonstrated experience in case management, assessment or care coordination.
• Experience using client management systems such as AlayaCare, Salesforce and MAC is highly regarded.
• Excellent attention to detail and the ability to manage competing priorities and deadlines.
• Strong communication and interpersonal skills.
• A genuine commitment to supporting older people and delivering high-quality customer outcomes.
• Based in Melbourne’s South-East Suburbs with a current driver’s licence and willingness to travel across the region
• National Police Check (or willingness to obtain)
• Proof of working rights in Australia

WHAT WE OFFER

• $40.83 per hour plus NFP salary packaging up to $18,550 per year means more take home pay without a pay rise!
• Work in your own community, building local knowledge and local relationships that are a genuine advantage in this role.
• Autonomy in how you manage your caseload — trusted to do your job well.
• A culture of genuine respect, positive intention, and values-led leadership.
• Access to confidential counselling and wellbeing support through our Employee Assistance Program.

About BaptistCare

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day — enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

How to Apply:

Hit 'Apply' now — applications are reviewed as they are received, so don't wait.

Questions about the role? Contact myself Aya Badawy at aya.badawy@baptistcare.org.au 

Please note: applications must be submitted through our online system. We are unable to accept applications via email. We kindly ask that recruitment agencies refrain from making contact or submitting candidates for this position. Only short-listed applicants will be contacted.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.