Dispute Resolution Officer

Dispute Resolution Officer (200231) 

Permanent Full Time - 36.25 hours per week 

$99,834.04 to $104,181.41  Annually  + 13% super  

RCC Officers' Level 5  

Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.

Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.

Join our team as a Dispute Resolution Officer

Are you experienced in interpreting and applying legislation, policies, guidelines and governance frameworks? Do you enjoy researching, analysing and investigating complex matters to support fair, transparent and accountable decision-making?

Redland City Council is seeking a Dispute Resolution Officer to join our Governance and Legal Services team. This role plays a key part in supporting good governance, accountability, and customer-focused outcomes through the management of administrative review complaints, dispute resolution matters, stakeholder enquiries, and legislative compliance activities.

Working closely with internal and external stakeholders, you will investigate complex matters, analyse information, provide specialist advice, and coordinate responses in accordance with relevant legislation and Council frameworks. If you're passionate about delivering fair outcomes and making a meaningful contribution to good governance, apply now for the Dispute Resolution Officer position with Redland City Council!

Your responsibilities will include:

• Manage administrative review complaints and dispute resolution matters in accordance with Council's Complaints Management Framework and legislative requirements.
• Research, interpret and apply legislation, policies, guidelines and governance frameworks to support informed decision-making.
• Investigate complex matters, gather and analyse information, and prepare well-reasoned recommendations and correspondence.
• Coordinate responses relating to Council administrative actions and access to information matters.
• Liaise with external agencies including the Office of the Information Commissioner, Queensland Ombudsman, Office of the Independent Assessor and other regulatory bodies.
• Provide advice and guidance to managers and stakeholders on complaint management and administrative review processes.
• Support governance and legal services projects and contribute to continuous improvement initiatives.
• Promote awareness and understanding of legislative obligations across Council.

Skills and experience:

• Demonstrated experience interpreting and applying legislation, policies, guidelines and frameworks, ideally within a Local Government, governance, compliance, legal or regulatory environment.
• Proven ability to research, analyse and investigate matters within a legislative and policy context.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet legislative timeframes.
• Excellent attention to detail and the ability to review, interpret and manage large volumes of information.
• Well-developed written communication skills, with the ability to prepare clear, accurate and professional correspondence and reports.
• Strong interpersonal skills and the ability to build productive working relationships with a diverse range of stakeholders.
• The ability to work both independently and collaboratively to achieve positive outcomes.
• Experience maintaining accurate records and corporate databases, and extracting and analysing information for reporting purposes.

Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.

Why this role stands out:

• Work-life balance - Enjoy a 36.25-hour working week, flexible work arrangements and work-from-home opportunities where operational requirements permit.

• Great benefits - Access a range of employee benefits, including professional development opportunities, wellbeing initiatives, salary packaging options and free onsite parking.

• Supportive team environment - Join a collaborative Governance and Legal Services team that values knowledge sharing, continuous improvement and delivering positive outcomes for the community.

Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

• Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
• Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
• Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
• Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
• Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
• Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
• Optional purchased leave available after probation.
• Incentives for returning from parental leave including credited leave and superannuation benefits.

View more great employee benefits

Who we are:

Eligibility:

• You'll hold a Diploma in Law or an equivalent qualification.
• Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 
• To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us?
 

Click Apply to submit your application via (or through OURspace for current employees). Please include:

• A one-page cover letter outlining how you meet the role requirements

• Your current resume, detailing your skills, experience, and career history

Note:

• We do not accept email, hard copy or third-party applications.
• You may choose to use AI tools when preparing your application, but please ensure your application truthfully reflects your own experience, achievements and alignment to the role.

For more information about this position (200231), please contact Peter Cardiff on (07) 3829 8***.  Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 09/09/2026.

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community. 

To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting

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