Customer Service & Security Officer

Join Australia’s leading independent safe deposit box company in a trusted client-facing security role.

·        Premium secure facility with a strong reputation for service and discretion.

·        Varied role combining customer service, access control and security operations.

·        Ideal for a professional security officer with strong communication skills.

Guardian Vaults is Australia’s leading independent safe deposit box facility, recognised for world-class security, discretion and exceptional customer service. We provide clients with a trusted environment to store and access their valuables with confidence.

We are seeking a professional, reliable and client-focused Customer Service & Security Officer to join our Sydney team. This is a hands-on role where you will help maintain the security and operational integrity of the branch while delivering a premium experience for clients.

You will be responsible for secure entry processes, surveillance and access control, client support and day-to-day operational assistance.

·        Monitor CCTV, alarms and access control systems to support continuous security coverage.

·        Manage secure access processes and ensure only authorised clients and personnel enter restricted areas.

·        Assist and escort clients while they access the secure facility.

·        Respond to alarms, irregular activity and security events in line with established procedures.

·        Maintain accurate incident reports, logs and shift documentation.

·        Handle inbound and outbound calls with prospective and existing clients.

·        Build positive client relationships through professional, discreet and attentive service.

·        Current New South Wales security licence.

·        Excellent communication and interpersonal skills.

·        Strong attention to detail and the ability to remain calm under pressure.

·        Professional presentation, sound judgement and a high level of discretion.

·        Good organisational skills and the ability to manage multiple priorities.

·        Proficient computer skills, including Microsoft Office.

·        Work with a respected Australian business in a specialised security environment.

·        Be part of a professional team that values reliability, discretion and exceptional service.

·        Enjoy a varied role where no two days are exactly the same.

If this sounds like the right opportunity for you, click APPLY NOW on SEEK and submit your resume and cover letter.