Credit Control Officer - Loss Prevention

Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.

The position of a Credit Control Officer – Loss Prevention is to handle all customer and vendor interaction, and daily activities as required, within the late cycles of the arrears management lifecycle i.e. 90 Days Past Due to Repossession or Charge Off.

What you’ll do:

• Manage a portion of the 90+ days ledger and 60+ days residual balances as allocated by the Collections Team Leader and identify appropriate course of action to take;
• Handle inbound calls from the internal Collections call queue on accounts 90+ days in arrears
• Respond to emails from the Loss Prevention email inbox as rostered by the Collections Team Leader.
• Processing of Skip Tracing, Repossession and other Mercantile Agency reports and invoices.
• Act as backup to roles within the team
• Provide reporting to Collections Team Leader with 100% accuracy and SLA outlining the position of accounts under management.
• Management of Insurance Shortfalls (collection and live reporting)

What we're looking for:

• 2 years’ experience working in a similar environment including a demonstrated ability to identify and develop alternative solutions to problems, to evaluate courses of action and to reach logical conclusions.
• Experience in a fast-paced Contact Centre environment
• Demonstrated ability to plan and execute day to day collections activities.
• Good administrative experience is desirable
• Understanding the regulator and NCCP guidelines
• Strong communication and negotiation skills, selecting language, tone and format to suit target audience.
• Ability to build rapport with internal and external customers and business partners.

Are you Driven by More?

When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.

If you meet the above criteria and would like to join our team click APPLY NOW!

Volkswagen Financial Services Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.