Distribution Connectivity Specialist

About the Opportunity

Are you passionate about technology, connectivity, and solving complex challenges?

As a Distribution Connectivity Specialist, you'll be the trusted expert responsible for connecting and maintaining land product distribution across key platforms and supplier integrations.

You'll play a critical role in ensuring product availability remains accurate, reliable, and functional while partnering with internal teams, suppliers, channel managers, and technical stakeholders.

This is an exciting opportunity to combine technical expertise, relationship management, and problem solving to deliver seamless connectivity outcomes across Flight Centre Travel Group.

This role can be based in all AU cities with a Flight Centre head office.

What you will do:

• Respond to and resolve incoming connectivity queries within agreed SLA timeframes, effectively prioritising multiple requests
• Establish, test, and maintain reliable API and channel manager connections for land products
• Collaborate with suppliers, connectors, channel managers, and internal technical partners to ensure accurate product connectivity
• Take ownership of connectivity issues from identification through to successful resolution
• Coordinate with internal and external stakeholders to drive outcomes when issues sit outside direct team control
• Operate across connection management systems and tools including Postman, Splunk, HotelHub, Central/TravelBox, and Salesforce
• Monitor and maintain connectivity performance to ensure product availability remains accurate and reliable
• Build strong relationships with stakeholders and act as a trusted point of contact for connectivity support
• Stay current with industry trends, emerging technologies, and best practices
• Utilise AI-assisted tools and technologies to improve analysis, efficiency, and process quality
• Support continuous improvement initiatives that strengthen operational effectiveness and competitive advantage

What you will need:

• Minimum 4 years' travel industry experience in distribution, systems support, or a related technical environment
• Experience troubleshooting and resolving complex connectivity or integration issues
• Demonstrated experience working with APIs, channel managers, or distribution connectivity platforms
• Experience using systems such as Postman, Splunk, Salesforce, HotelHub, and Central/TravelBox
• Strong stakeholder management and relationship-building skills
• Advanced verbal and written communication skills
• Strong problem-solving and analytical capability
• Ability to manage competing priorities and perform effectively under pressure
• Self-motivated, self-driven, and highly collaborative approach
• Ability to work across multiple time zones, including occasional out-of-hours meetings when required

** Please advise your leader before applying **

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.