Service Coordinator

The Company

As the world leader in calibration services, we provide precision calibration expertise in every industry, geography and instrument across the world. Trescal combines the power of an international group, a dense network of technical experts and responsive local laboratories. Become a part of Trescal and leap forward in your career path! As a service company, our people are at the heart of what we do. We provide training programs, engagement with local communities and a commitment to improve the world around us, inch by inch.

Job purpose

The purpose of this position is to co-ordinate the scheduling of work for service technicians in WA, in conjunction with the state service managers and supervisors. Assist the service team leader in maintaining continuous and uninterruptible service work for technicians to meet and exceed customer expectations. Process service documentation, invoicing and ordering to meet business KPI.Make intelligent and safe logistics and travel considerations, and as a result ensure the best economics of all job bookings. Maintain a good relationship with the customers in my region, and work with them to provide solutions to any problems which may arise.

Duties and responsibilities

• Service work scheduling. Co-ordinate service work through database, emailing clients advising works due, securing purchase orders and scheduling technicians in conjunction with branch service team leaders/managers.
• Ensuring efficient route planning and maximizing profitability for on-site work
• Processing service reports and customer orders, invoicing.
• Coordinate in house repairs in conjunction with supervisor/manager.
• Organisation of third-party service requirements & following up with the third-party.
• Organisation of logistics for laboratory service jobs, customer service of walk-in clients and general reception and administration duties
• Liaising with clients via phone and email, and meeting KPIs for these metrics
• Growing existing accounts and keep sales opportunities front of mind, investigating leads and liaising with sales team on larger opportunities
• Oversee purchasing, inwards goods inspection and dispatch of spare parts, customer owned goods. Following up with suppliers & processing the receipt of parts received.
• Participate fully as a member of a team, in conjunction with the technicians to maximize customer satisfaction & TAT compliance.
• Work always with health and safety in front of mind. Raise Hazard Reports and Workplace Improvement Notes to improve safety and quality of service and sales.
• Liaising with sub-contractors and allocating jobs to them.
• Checking work has been completed by due date and following up outstanding work.
• Representing the business with customers, ensuring they have the best possible experience
• To perform any other task requested by the Service Team Leader or Branch Manager.

Desired Personal Qualities

• Admin experience gained in a technical/mechanical/service environment
• Experience in service work scheduling and coordination.
• Excellent organisational and time management skills
• Experience working in an administration role that required high levels of accuracy.
• Excellent customer service skills and customer service liaison experience, including phone, email and in person.
• MS Office proficiency including Outlook, Excel and Word.
• Professional written and verbal communication skills.
• ERP Software and quality systems experience
• Proactive with effective planning skills
• Strong communication and collaboration skills
• Persistence and determination to succeed

Working conditions

Normal working conditions.

Direct reports

Nil