Administration Officer

Westmead Rehabilitation Hospital is seeking dedicated and enthusiastic Administration Officer / Ward Clerk to join our dynamic team. Our well-established facility includes 65 rehabilitation beds, a hydrotherapy pool and fully equipped gyms, providing comprehensive care and support for patients throughout their rehabilitation journey.

As an Administration Officer / Ward Clerk, you will be the welcoming face of Westmead Rehabilitation Hospital, playing a vital front-line role in delivering exceptional customer service to patients, families, visitors and healthcare professionals. You will provide essential administrative support to our Clinical Unit and Allied Health teams, helping to ensure the smooth and efficient operation of the hospital while contributing to a positive patient experience.

Key Responsibilities

• Provide friendly, professional, and compassionate customer service to patients, visitors and staff.

• Respond to enquiries promptly and effectively via phone, email and face-to-face interactions.

• Deliver accurate and timely administrative support to Clinical and Allied Health teams.

• Maintain patient records and hospital information systems with a high level of accuracy and confidentiality.

• Coordinate and manage administrative processes to support patient admissions, transfers and discharges.

• Collaborate with colleagues across departments to ensure seamless daily hospital operations.

• Assist in creating a welcoming, professional and patient-focused environment.

About You

You are a reliable, organised and customer-focused professional who takes pride in delivering outstanding service in a fast paced environment. You enjoy being the first point of contact for patients and visitors and understand the importance of creating a positive first impression with a can-do attitude.

You will bring:

• A genuine passion for customer service and supporting exceptional patient care.

• Outstanding communication and interpersonal skills, with a warm and empathetic approach.

• Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.

• Previous experience in healthcare administration, medical reception, hospital admissions, or a customer-facing role (preferred).

• Sound computer skills, including proficiency in Microsoft Office applications.

• Experience with hospital information systems or a willingness to quickly learn new systems.

• The ability to work collaboratively within a multidisciplinary team.

Why Join Us?

This is an opportunity to play a key role in the patient journey and contribute to a supportive healthcare environment where your professionalism, compassion and customer service skills will make a real difference every day.

If you are a motivated, compassionate, and reliable individual with a passion for delivering exceptional customer service, we would love to hear from you.

If you have any questions about this opportunity, please contact Megan Kendall at ••••@aurorahealth.com.au.