NDIS Service Leader – SIL (Sydney)

About Us

At United Foundation, we deliver innovative disability housing across Vertical Villages and SIL/SDA services. Our focus is simple.

• Safe, high-quality homes
• Strong clinical and psychosocial support
• Independence, dignity, and choice for participants

The Opportunity

This is a senior, site-based leadership role. You will be the clinical and operational anchor of a SIL/SDA site supporting participants with high-intensity, psychosocial and complex physical support needs. You will lead a team of Disability Support Workers, drive practice quality, and ensure every participant receives support that is safe, rights-respecting and person-centred.

This role is for someone who is ready to step out from behind a desk and join the team to deliver high quality services, who reads Behaviour Support Plans like a map, and who sees coaching their team as one of the most important things they can do on any given day.

What You Will Do

• Provide clinical and practice oversight across all shifts: ensuring BSPs, RRPs, mealtime protocols and guardianship conditions are understood and applied.
• Lead, coach and develop your team: modelling best practice, conducting reflective supervision, and building clinical confidence across the floor.
• Escalate and manage clinical risk: identifying deterioration early and connecting with treating teams and the MDT.
• Drive quality outcomes: through incident management, audit compliance, participant engagement and continuous improvement.
• Manage operational performance: rosters, budgets, compliance, workforce efficiency and stakeholder relationships.
• Champion participant rights: including for those under guardianship, those with communication barriers, and those subject to restrictive practices.

This is not a role for someone who needs things to be straightforward. It is a role for someone who finds complexity genuinely interesting and approaches every participant with curiosity and respect.

Who We Are Looking For

• Tertiary qualification in nursing, allied health (social work, OT, psychology) or equivalent clinical discipline OR Certificate IV/Diploma in Disability with 5+ years of high-intensity SIL/complex support leadership.
• Minimum 3 years’ experience leading teams in complex disability, mental health, or high-intensity SIL/SDA environments.
• Strong understanding of Behaviour Support Plans, restrictive practice frameworks and NDIS Practice Standards for High Intensity Supports.
• Experience supporting participants with co-occurring mental health, neurological or physical health conditions.
• Valid NDIS Worker Screening Clearance, First Aid Certificate and current driver’s licence.
• Postgraduate qualification in mental health, disability or a related clinical field. (desirable)
• Training in Positive Behaviour Support / BSP implementation. (desirable)
• Auslan skills or genuine commitment to communication access. (desirable)
• Experience with NCAT/Public Guardian frameworks. (desirable)
• Formal mealtime management / dysphagia-safe support training. (desirable)

About You

• Clinically Grounded: you can read an assessment, understand what it means for daily support, and translate it into staff practice.
• A leader who coaches: you believe in the people on your team and invest in their growth.
• Calm in complexity: you do not shy away from hard conversations, difficult presentations or competing priorities.
• Rights-focused: you understand that participants, including those under guardianship, are the authors of their own lives.
• Reflective and Curious: you are always asking how support could be better.

The successful applicant must have a current NDIS Workers Screening Check and Working With Children Check prior to commencement.