Member Services Administrator (7-Month Parental Leave Cover)

Are you a customer-focused administrator with a keen eye for detail? Do you enjoy supporting a team while delivering high-quality service?

About the role

As the Member Services Administrator, you will play a key role in supporting the ECA WA Membership team by handling administrative tasks related to membership acquisition, retention, renewal, and cancellations. You’ll be the first point of contact for member enquiries, assist with maintaining member records in our CRM platform, and help enhance member experience and engagement.

What you’ll do

• Membership administration – Process applications, renewals, and cancellations and verify membership status for the provision of member-only services and offers.

• Customer service – Provide excellent service via phone, email, and in-person enquiries, ensuring members receive timely and professional support.

• CRM maintenance – Maintain accurate membership records, update contact details, and generate reports as needed.

• Engagement and promotions – Support marketing and membership campaigns, contact members about events and services, and assist with the production of promotional materials.

About you

• Customer-focused – You have strong interpersonal skills and enjoy building relationships.

• Detail-oriented – You are organised and thrive in an administrative role.

• Tech-savvy – You have experience with Microsoft Office, and CRM knowledge is a bonus!

• Team player – You work well within a team and are proactive in supporting business goals.

What you’ll need

• Minimum 2 years’ experience in a customer service or admin support role

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong verbal and written communication skills

… bonus if you have:

• Experience in a membership-based organisation or education provider

• CRM or membership management system experience

• Knowledge of the WA electrical industry

About us:

The Electrotechnology Training Institute Limited (ETI Ltd), is a not-for-profit charity lighting the way for Western Australia's booming electrical industry through education, training, member services and employment opportunities. Our business units are entrenched in every aspect of the WA electrical industry, from careers and training to business support and beyond.

• ECA WA – Member services that provide key services to the industry

• Electrical Group Training (EGT) – a registered Group Training Organisation (GTO)

• College of Electrical Training (CET) – a Registered Training Organisation (RTO)

• Equip-Safe – a Registered Training Organisation (RTO)

• ECA Legal – a separate legal firm providing legal services to ETI and its members.

ETI is committed to a safe, diverse and inclusive workplace environment. We value and respect people of all ages, genders, diverse backgrounds, the LQBTIQA+ community and people living with disability

For more information about ETI see our website https://ecawa.org.au/

How to apply:

Please send your CV and COVER LETTER by clicking the "APPLY NOW" button. Applications should be addressed to the Operations Manager

Shortlisted candidates will be phone screened, and candidates will then be selected for interviews. All candidates will be notified by the end of the recruitment process.

Please note, the successful candidate will be requested to obtain a National Police Clearance.

For more information regarding the role, including a copy of the Job Description or employee benefits, please reach out to ***********@eti.org.au