Senior Manager Claims Tax Operations

Company Description

• Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle
• Our competitive benefits package includes everything from financial literacy to health and wellness initiatives, designed with your well-being in mind
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. 

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be. 

Job Description

At TAL, the Senior Manager, Claims Tax Operations plays a vital role in helping us deliver on our promise to be there when our customers need us most. Leading the operational governance of PAYG withholding obligations across claims and investments, this role helps ensure customers, partners and regulators can rely on accurate, compliant and transparent outcomes. By connecting technical expertise with operational excellence, the role supports trust, confidence and financial wellbeing for the people and communities we serve.

In this role you will:

• Lead the end-to-end PAYG withholding program, ensuring accurate, compliant and consistent customer outcomes.
• Own PAYG rules, rates and calculation logic across claims and investment products to maintain legislative compliance.
• Oversee PAYG system configuration and controls, ensuring reliable and accurate withholding outcomes.
• Drive regulatory reporting and lodgement obligations, delivering timely and accurate submissions to the ATO and key stakeholders.
• Partner with the Tax Team and senior stakeholders to translate complex legislative requirements into effective operational solutions.
• Identify and implement continuous improvements that strengthen compliance, reduce risk and enhance operational efficiency.

Qualifications

• Bring experience in tax, claims, compliance or financial services operations, with an understanding of PAYG withholding and regulatory obligations.
• Apply strong attention to detail to deliver accurate outcomes in a highly regulated and customer-focused environment.
• Communicate complex information clearly, adapting your approach for both technical and non-technical audiences.
• Build trusted partnerships across teams, working collaboratively with stakeholders to solve problems and achieve shared outcomes.
• Take ownership and accountability, proactively managing risks, identifying issues and following through on commitments.
• Drive continuous improvement, using curiosity and initiative to enhance processes, systems and customer outcomes in a changing environment

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.