Manager

Location: COOLANGATTA, QLD

Salary: Not Specified

Job Type: Permanent position | Full time position

• Plan, forecast, and achieve sales budgets and KPIs for the business.
• Analyse daily, weekly, and monthly sales data to identify trends and areas for growth.
• Manage operational costs, including payroll, stock shrinkage, and controllable expenses.
• Ensure accurate processing of financial transactions and end-of-day banking procedures.

2. Team Leadership & Management

• Recruit, onboard, and train new retail staff.
• Create rosters to ensure optimal floor coverage while strictly adhering to the

General Retail Industry Award and budget constraints.

• Set performance metrics, conduct regular performance reviews, and manage ongoing team development.
• Foster a positive team culture that aligns with company values and promotes high employee retention.

3. Customer Experience

• Ensure the team delivers a premium, welcoming, and personalised customer service experience.
• Handle customer escalations, complaints, and inquiries promptly and professionally.
• Implement initiatives to build customer loyalty and drive repeat business.

4. Operations & Inventory Management

• Maintain accurate records of stock levels, conduct regular stocktakes, and manage inventory discrepancies.
• Ensure optimal product mix and availability and ensure marketing policies reflect this (price setting etc)
• Promote the businesses services

5. Compliance & Safety

• Ensure full compliance with Australian

Work Health and Safety (WHS / OHS) regulations.

• Maintain security protocols, including cash handling and loss prevention strategies.
• Ensure all staff adhere to company policies and Australian workplace laws.

You must hold a diploma in business or similar AND have no less than 3 years full time paid work experience in a similar role. Remuneration on offer for the full time role is $79,500 p.a. plus super.