Front Desk Agent/ Bell staff

Ace Hotel Sydney, NSW is our first-ever spot in Australia, inhabiting an historic building set in the verve of Surry Hills. Inspired by the neighborhood’s vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros.

Now all we need is you.

The Gig

Front Office staff will provide an all-round memorable experience to guests in a welcoming and fun environment.

In this role you understand and exceed guest expectations – whether welcoming VIPs, giving advice on the best local activities, or helping a guest choose a music record for their room.

• Working a rotating roster of mornings, evenings & overnights, including weekends.
• Anticipating guest needs and delivering amazing service when responding to guest requests.
• Ensuring all guests are warmly welcomed during check-in, check-out and throughout their stay.
• Managing data through the booking system and handling payment.
• Proactively offering assistance with luggage & transport services.
• Communicating and liaising with various staff on all levels and understanding the importance of teamwork within hotel operations.
• Knowledgeable in property facilities, services, and hours of operation.
• Confidently answering emails, phone and in-person enquiries.

About You

You’re driven by a passion for creating unforgettable experiences at Ace Sydney, always going above and beyond with your positive, can-do attitude. With a knack for building strong relationships and staying organised, you’re genuinely invested in making every guest’s stay exceptional. Previous experience in a similar role is desirable.

The Perks

Joining our team means more than just working at one of Sydney’s iconic venues. It’s about becoming a key player in a community-driven, creative, and original team.

Here’s what you can look forward to:

• Exceptional Work Environment: Be part of one of Sydney’s best venues .
• Team Emphasis: Join a team that values community, originality, and creativity.

And that’s not all! Enjoy attractive staff benefits, including:

• Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).
• Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.
• Retail Perks: Access special discounts on Ace retail products.
• Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.
• Reward & Recognition: We offer a variety of programs and events designed to celebrate and acknowledge the hard work and dedication of our team.
• Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP).
• Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about.
• Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable.