Recruitment Help Desk Assistant

Bogged down by doing recruitment,
yet still want to use those skills you've developed?

We're after Awesome people!
Inquisitive, intelligent, ambitious people, quick and energetic
with an elasticity of skills.

You aren’t afraid to challenge the status quo.

What is in it for you?

• 4 Day Work Week*
• $70,000 per year (negotiable**) Salary + Super + Bonus Opportunities
• Opportunity to Work From Home anywhere within Australia!
• Enjoy great team benefits, rewards - that's an Expr3ss! Promise
• Join a company with customer advocates that say they "LOVE US" (check out our YouTube channel)
• Work with Top 500, BRW Fastest 100 companies, SME and Iconic Family Business client and reference base
• Be part of an exciting expansion phase in Australia
• Family friendly flexible working hours environment
• Home office set up, laptop + smartphone provided to ensure your success

Women returning to the workforce are encouraged to apply!

Bring your love of recruitment, IT, technology and desire to offer support to the Expr3ss! team and customers!

Our people say ...

"I am proud to work for Expr3ss! and be part of the team that brings this fantastic technology to our customers. As a recruiter in the past, I know the value that Expr3ss! can bring businesses in all industries. Helping our customers get the most out of Expr3ss! gives me a buzz and is something I’m super proud to be part of"
Xanthe Turrell - Customer Support Consultant

Flexibility to design your own career path!

A day in the life…

• Be part of a fun, motivated and committed national team that meet virtually every day
• Take delight in multi-tasking in an environment that displays a sense of urgency
• Use different systems and technologies
• Use your quick and accurate keyboard skills 
• Help our customers by answering their software questions via Live Chat, Help Desk tickets as well as phone, email and virtual calls.
• Get the opportunity to think and use your strong troubleshooting and problem solving skills and "read between the lines" to help gain an appreciation and understanding of the customer questions in an endeavour to solve them accurately and quickly
• Identify any customer insights to share with our development team to help with new software features that our customers will benefit from
• Assist our customers with creating their HR documents, job ads or placing of their ads on job boards accurately and promptly
• Exercise your recruitment expertise to onboarding our new customers and new users
• Spot new projects that you identify with that may challenge you too 
• Use your skills to add value to improvement in internal processes, or simply provide customer insights to the team

You'll be willing to be cross-trained so that you can continue to grow and understand all aspects of Expr3ss! to enable you to grow your skills and settle on your chosen career path.

About the Expr3ss! Software that Simplifies Staff Selection:

With over 20 years' experience, Expr3ss! provides simple, easy to use online recruitment software for business from all industries. From companies employing a hundred people through to companies with thousands of employees.

The Expr3ss! Predictive Hiring Technology helps customers take back control of their own recruitment. It quickly identifies the applicants that have the right "can do", "will do" and "fit to" qualities in minutes! And our customers love us for it ... and tell us so!

Want to work within a culture that allows your potential to be
developed to its fullest?

This role is just the start and where you take it, is up to you!

You'll have an opportunity to work closely with the customers so that they maximise their use of Expr3ss!, its method and rigour so that they get the results we know that they can achieve. You have a genuine desire to show users how they can get even more from Expr3ss! ... just like Xanthe!

The opportunity open to you will require the successful person to display the following skills and attributes ...

• A sense of urgency and energy that drives them to act and do more
• A desire to work in a shared-results driven team environment and be rewarded
• Be a person that thrives on challenges and performs well in a fast-paced decisive environment where prompt action and delivering on tasks to deadline is key
• Can pro-actively identify tasks (e.g. administration, marketing, sales, customer support, product development) that you can assist the team with
• An enthusiasm and drive to develop relationships with people
• Is tenacious in self development and wants to constantly improve their skills, experiment with what they believe they can achieve - a person that likes to put themselves to the test to see what they can accomplish
• Has the ability to develop relationships and listen to a customers needs
• Is willing to work in supporting customers and maybe even help with training and/or new customer system set-ups
• You have possibly used other recruitment platforms and/or ATS/HR software in the past which will be an advantage
• Is very competent on PC/MAC computers, plus Web browsers and the web in general plus the Internet and a variety of software applications (including CRM software, Word, Excel, Google Docs, Google Sheets) and platforms (including mobile - iPhone/Android, tablet iPad/Surface) - and delights in learning more
• Has excellent typing and keyboard skills - quick and accurate with eye for detail
• Has a proven track record in administration, general recruitment, software and IT, Web or software-as-a-service environment
• Is familiar with general recruitment processes (very desirable)
• Be willing to be part of a fun, loyal, committed and passionate remote team

To be successful in this role we will provide you with all the support to ensure your success.

You will be remunerated with a generous salary for this
role and after probation*, a 4 Day Work Week!

Expr3ss! is an organisation that understands the importance of people maintaining their mental health and importance of teamwork.

If you would like to be part of a results-orientated team that recognises effort, contribution, commitment and celebrates wins and you have an underlying desire and determination to develop yourself and your skills in a company that is willing to help you do that, then we would like to hear from you.  Simply complete the Expr3ss! application process and we'll be in touch.

Apply Now!

*After probation completed
**Depending on experience