• Shape the future of collaboration at a global intelligence company redefining how businesses grow.
• Make an impact by turning insight into stronger partnerships and real results.
• Work with Australia’s top retailers and leading global FMCG suppliers
• Work with global teams and leaders in an agile, high-performing environment.
• Thrive in a culture that values clarity, curiosity, and innovation.
• Grow your career through meaningful work, development, and competitive rewards.

Who We’re Seeking to Join Our Team:

What Success Looks Like in this Role:

• Deliver programs on time and in budget
• Ensure high survey participation for all programs to achieve set engagement targets/completion rates
• Own the end to end operational delivery of respondent engagement and fieldwork activity from pre field setup through to reporting handover.
• Ensure respondent nominations, contact data and databases are accurately managed, compliant with data protection and ready for program launch.
• Oversee live fieldwork delivery, including survey monitoring, respondent follow ups and coverage management to meet program targets.
• Act as the operational point of contact for respondent related queries and in field issues.

• Retain responsibility for core program management activities, including tracker maintenance, data integrity checks and operational reporting inputs.
• Coordinate qualitative workflows across interviewing, transcription, editing & coding and ensure high quality commentary and coverage to deliver to client reporting requirements.
• Handover of final Qual & Quant reporting outputs to GTM (Client Service) teams ready for report writing. Respond to Client Service follow up requests post reporting as required.

• Identify opportunities to improve efficiency, quality and scalability across contributor engagement processes.
• Encourage consistent ways of working, effective use of tools and adoption of automation or AI where appropriate.

• 4-5 years market research experience in agency side or FMCG client side

• A relevant tertiary qualification (e.g. market research, psychology, business, marketing, economics, statistics)
• Experience/knowledge of FMCG industry across Australia, Grocery/Supermarket channel is essential. An excellent candidate will have a keen interest in FMCG and retail, and the dynamics of engagements and relationships between partners in these sectors.
• Knowledge of Liquor & Pharmacy also desirable but not essential.
• Ability to work with a sense of urgency while maintaining high standards and a connection to deliverables.
• Strong proficiency with Microsoft Office suite, particularly MS Excel
• Highly organised, detail‑oriented and comfortable working with data, trackers and reporting outputs.
• Continuous improvement mindset. Comfortable with Ai and a desire to explore continuous improvement around our current processes and deliverables to drive efficiencies in research deliverables.
• Curious with data & and enjoy problem solving
• Strong operational judgement with the ability to manage complex delivery in a fast‑paced environment.

• Confident communication and relationship skills, proven ability to collaborate across functions

• Dynamic, energetic, positive, committed attitude
• People person, team player and possess skills to manage/lead team now or in the future