Business Change & Service Delivery Coordinator

Canberra, ACT (Hybrid) Immediate Start | Contract to 30 June 2027

Australian Citizenship & Baseline Security Clearance Required

About the Opportunity

We are seeking an experienced Business Change & Service Delivery Coordinator to support the sustainment, enhancement, and delivery of critical enterprise healthcare information systems within a large federal government environment.

This is a unique opportunity for a proactive and versatile professional who enjoys working across business analysis, change coordination, stakeholder engagement, service delivery, and ICT service management. You will play a key role in ensuring business outcomes are successfully translated into technical solutions while supporting the delivery of services that are critical to operational success.

Working within a complex and dynamic environment, you will liaise with business stakeholders, technical teams, managed service providers, and senior leadership to drive the successful delivery of business and technical initiatives.

Key Responsibilities

Business Analysis & Requirements Management

• Engage with stakeholders and subject matter experts to identify business needs, challenges, and opportunities.
• Gather, analyse, document, and validate business requirements for system enhancements and new capabilities.
• Develop business needs requests and supporting documentation.
• Translate business requirements into clear deliverables for technical teams and service providers.

Change Coordination & Delivery

• Lead work items from initiation through implementation and closure.
• Coordinate delivery activities across multiple stakeholder groups.
• Identify and manage risks, issues, dependencies, and competing priorities.
• Support business readiness activities including communications, training, and implementation planning.

Service Provider & Vendor Management

• Monitor and coordinate managed service provider delivered activities.
• Ensure delivery outcomes align with agreed service levels and business expectations.
• Facilitate collaboration between internal teams and external vendors.
• Escalate and manage delivery risks and performance concerns when required.

Testing & Business Readiness

• Coordinate User Acceptance Testing (UAT) and related testing activities.
• Support test planning, execution, defect tracking, and resolution activities.
• Ensure stakeholders are prepared for the implementation of new or changed services.

Governance & Reporting

• Prepare high-quality reports, briefs, presentations, business cases, and governance artefacts.
• Provide regular updates on project status, risks, issues, and delivery outcomes.
• Support governance forums and decision-making processes.

ICT Service Management Support

• Provide operational support across ICT Service Management functions.
• Assist with incident, problem, and change management activities.
• Support investigations into complex incidents and ongoing service improvement initiatives.
• Contribute to continuous improvement and service optimisation activities.

About You

To be successful in this role, you will demonstrate:

• Strong business analysis and stakeholder engagement skills.
• Experience coordinating business and technical change initiatives.
• Ability to work independently in complex and fast-paced environments.
• Excellent communication, facilitation, and relationship management skills.
• Strong ownership, accountability, and delivery focus.
• Confidence engaging with senior stakeholders and technical teams.
• A proactive, adaptable, and solutions-focused approach.

Essential Experience

• Demonstrated experience coordinating business or technical change initiatives within complex ICT environments.
• Experience gathering, analysing, and documenting business requirements.
• Strong stakeholder management experience across business and technical teams.
• Excellent organisational skills with the ability to manage multiple priorities simultaneously.
• Experience producing governance documentation, reports, and presentations.
• Understanding of ICT Service Management practices, including incident, problem, and change management.

Desirable Experience

• Experience supporting healthcare, enterprise, or mission-critical systems.
• Knowledge of government ICT environments and governance frameworks.
• Experience working with managed service providers and external vendors.
• Familiarity with ITIL or similar ICT Service Management frameworks.
• Experience supporting business change, adoption, and organisational readiness activities.

Security Requirements

• Australian Citizenship is mandatory.
• Current Baseline Security Clearance (minimum) is required.

Why Apply?

• Long-term contract through to June 2027.
• Hybrid Canberra-based working arrangement.
• Opportunity to work on critical national healthcare technology initiatives.
• Collaborative environment with a strong focus on business improvement and service excellence.
• Exposure to complex enterprise systems and large-scale stakeholder engagement.

Apply now to be part of a high-performing team delivering meaningful business and technology outcomes within a critical government environment.