Front Desk Receptionist

About the role

We are seeking a highly motivated and personable Front Desk Receptionist to join our team at Melbourne Lifestyle Apartments, a boutique serviced apartment accommodation provider located in the Docklands precinct of Melbourne. As the first and last point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, providing exceptional customer service, and effectively managing front desk operations. Hours of work is on a 5 day rotating roster to cover 7 days per week, from 8am to 6pm with a 4-day weekend every three weeks.

Key responsibilities

Guest Services:

• Greet and welcome guests with a professional and friendly demeanour.

• Provide comprehensive information regarding apartment amenities, local attractions, and arrival/departure procedures.

• Respond promptly and professionally to guest inquiries and requests via phone, email, Whatsapp, booking channels and in-person.

• Manage luggage storage and assist with guest needs.

Front Desk Operations:

• Answer and direct incoming calls efficiently and courteously.

• Maintain accurate records within the property management system (training provided).

• Process payments using EFTPOS.

• Process and manage guest arrivals and departures.

• Maintain a clean, organized, and presentable reception area.

• Manage the concierge calendar.

Administrative Support:

• Handle guest communications and resolve any issues that may arise.

• Other administrative tasks as required by management.

• Linen stock management and maintenance, including online ordering

• Any other reasonable task assigned by Management within the scope of the position function.

Reservations:

• Assist the reservations team with guest inquiries and reservations.

• Prepare reservation quotes when the Reservations team is unavailable.

Key Selection Criteria:

• Valid right to work in Australia.

• Fluency in English (both written and verbal).

• Proven experience in providing exceptional customer service.

• Minimum of 1 year of customer service experience required.

• Strong written and verbal communication skills.

• Professional appearance and demeanour.

• Ability to engage with guests, both local and international and effectively manage groups of people.

• Excellent computer skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Calendar, Google Docs, and WhatsApp.

• Ability to work independently and as part of a team.

• Strong organizational, time-management skills and attention to detail.

• Flexibility and willingness to learn.

• Previous hospitality/accommodation industry experience is preferred but not essential.

About us

Melbourne Lifestyle Apartments (MLA) is a boutique serviced apartment accommodation located in the vibrant Docklands precinct of Melbourne. We are committed to providing an exceptional and personalised guest experience, from initial inquiry to departure. As a member of our small and dedicated team, you will play a crucial role in ensuring our guests feel welcomed and valued throughout their stay.

Benefits

• Competitive hourly rate

• On the job training provided

• Opportunity to work in a dynamic and supportive environment

• Valuable experience in the hospitality/accommodation industry

• The chance to be a vital part of a small and dedicated team

• Good working conditions

Application Process:

Please submit your resume and cover letter for the attention of the General Manager, outlining your suitability for the role.

Please address the Key Selection Criteria to illustrate how your skills and experience align with the requirements of this position.

PLEASE NOTE: Applications without a cover letter will not be considered.

We thank all applicants for your interest; however, only those selected for an interview will be contacted.