Support Coordinator

We’re on the lookout for a compassionate and organised administrator who is ready to take the next step in their career.

If you’re someone who enjoys helping people, thrives in a fast-paced environment and can remain calm and professional during sensitive conversations, we’d love to hear from you.

Whether you’ve worked as a Medical Receptionist, Patient Services Officer, Practice Administrator, Claims Administrator or in another customer-focused administrative role, this could be the opportunity you’ve been looking for to build your career in Claims.

At MIPS, you’ll join the Claims Experience team where you’ll receive training, develop new skills and build a rewarding career while making a genuine difference to healthcare professionals across Australia.

About the Role

As a Support Coordinator, you’ll be the first point of contact for members at the beginning of the claims process. Every interaction matters, and you’ll play an important role in ensuring members feel supported, heard and cared for during what can often be a challenging time.

Working closely with our Member Services and Claims teams, you’ll gather information, prepare documentation and ensure each matter is prepared and ready to be handed over to our Claims Specialists.

This is a varied role combining customer service, administration and coordination with plenty of opportunity to learn and grow within the business.

What You’ll Be Doing

• Speaking with members over the phone and via email, providing professional and empathetic support.
• Preparing and processing claims documentation.
• Accurately recording information within our document management systems.
• Coordinating administrative tasks to support our Claims team.
• Delivering an exceptional member experience with every interaction.

About You

We’re looking for someone with excellent communication skills, strong attention to detail and a genuine desire to help others.

You don’t need previous insurance or claims experience, we’ll teach you that. What matters most is your ability to work collaboratively, use initiative, think on your feet and solve problems while delivering every interaction with empathy, professionalism and genuine care for our members.

• Enjoys helping people and building rapport.
• Communicates with empathy, professionalism and confidence.
• Can remain calm when handling sensitive or emotional conversations.
• Is highly organised and able to manage competing priorities.
• Takes pride in producing accurate, high-quality work.
• Enjoys working as part of a collaborative team while also being comfortable working independently.
• Is confident using Microsoft Office and other digital systems.

We’d love to hear from you if you’ve worked in:

• Medical reception or medical administration
• Allied health or specialist practice administration
• Hospital or healthcare administration
• Patient services
• Customer service or contact centres
• Claims or insurance administration
• Legal or professional services administration 

What We Offer

• Flexible hours and hybrid working culture
• Opportunities to work remotely anywhere within Australia for up to 2 weeks per year
• Paid professional subscriptions and memberships
• Individualised career development programs with structured learning and development support
• Education assistance and on-demand learning programs
• Wellbeing initiatives and employee support programs beyond an EAP such as massages, and access to gym facilities, Pilates and yoga
• Paid volunteer leave
• Novated leasing
• Discounted health insurance

If you’re looking for a role where you can build a meaningful career, develop new skills and make a real difference every day, we’d love to hear from you.

Why MIPS?

At MIPS, we protect healthcare professionals so they can focus on caring for others. Our ambition is to be an industry leader in member-first protection, advice and support

We live by our values:

Working together | Have fun | Own it | Make a difference | Embrace challenge

#JoinMIPS