Customer Experience Librarian

Customer Experience Librarian

• Build positive community connections through programs and services.

• Temporary part-time role (14 hours per week) until January 2027.

• Salary from $78,540.70 - $84,670.29 pro rata per annum plus 12% Super.

Make a Difference Where You Work

Reporting to the Customer Experience Supervisor you will play a vital role in delivering exceptional customer service across our library network, supporting community engagement, digital access and lifelong learning opportunities for residents.

This is a temporary part- time role (14 hours per week) until January 2027.

The schedule for this role is below:

• Monday 9.30am – 2.00pm Artarmon Library

• Tuesday 9.30am – 2.00pm, Northbridge Library

• Thursday 9.30am – 2.30pm, West Chatswood Library

Why Join Us? 

Connect with the Community: Deliver meaningful services that support learning, literacy and inclusion.

Diverse and Rewarding Work: Contribute across customer service, collections, programs and outreach services.

Collaborative Team Environment: Work alongside passionate professionals dedicated to outstanding library services.

About the Role

As the Customer Experience Librarian, you will:

• Manage the day-to-day operations of a library location, including shift supervision.

• Support digital literacy and access to library technologies.

• Participate in collection development and maintenance activities.

• Assist with the delivery of library events, programs and outreach services.

• Support Home Library Service customers as required.

• Supervise volunteers and assist community groups using library facilities.

What You’ll Bring:

• Relevant tertiary qualifications in Library and Information Science recognised by ALIA, or equivalent.

• Current Working with Children Check, Class C Driver Licence and First Aid Certificate.

• Demonstrated experience working in a public library environment.

• Strong knowledge of library technologies, collections and library management systems.

• Excellent customer service, communication and interpersonal skills, with a commitment to serving diverse communities.

• Strong organisational and time management skills, with the ability to prioritise work effectively.

• Understanding of contemporary library services and emerging technologies.

Desirable:

• Experience working within a Local Government environment.

How to apply

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers  to apply or learn more including all about the range of benefits on offer at Willoughby.

For more information, contact: Cheryl Woodward, Customer Experience Supervisor on Cheryl.Woodward@willoughby.nsw.gov.au or 02 •••• •930.  

Applications should address all the key responsibilities outlined in the Position Description. The Position Description (PD) is located in the Job Attachments section of the job listing.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday, 30 August 2026 at 11:30pm

Please note recruitment activity may commence before the closing date.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.