Regional Support Officer

Join DHA as a Regional Support Officer and help deliver exceptional service while building a rewarding career. Apply now!Position: Regional Support Officer
Level: DHA5
Salary Range: $95,288 to $103,545 per annum plus 15.4% superannuation
Location: Canberra & Adelaide About usDHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs. DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. To find out more about DHA, please refer to our website or read our latest Annual Report.About your teamThe Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provisioning, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.About the roleAre you a highly organised professional who enjoys variety, problem solving and making a real impact? Defence Housing Australia is seeking a Regional Support Officer to provide high-level support to regional operations, work closely with leadership teams, and help deliver exceptional housing services to Australian Defence Force members and their families. In this dynamic role, you'll coordinate business activities, prepare executive correspondence and briefings, and build strong relationships with a wide range of stakeholders.As the regional customer relations representative, you'll play a key role in managing complex stakeholder matters, resolving sensitive issues, supporting workplace improvements, and contributing to the efficient operation of regional offices. This is an excellent opportunity for someone who thrives in a fast-paced environment, can confidently manage competing priorities, and is passionate about delivering outstanding customer outcomes while driving continuous improvement.This opportunity may be offered on either an Ongoing basis or as a Non-Ongoing engagement for up to 12 months, with the possibility of extension or ongoing employment. A merit pool may also be established from this process to fill future vacancies.Benefits for working at DHA include:15.4% superannuationGenerous leave entitlements, including 18 days personal leave and 20 days annual leave per yearWork-life balance and flexible working optionsA positive workplace culture where you can bring your whole self to workOpportunities to broaden your industry knowledge and experienceCareer progression and opportunitiesA dedicated Employee Assistance Program for you and your family to access in times of needADF partner employment conditions when posting to a new location
For information on DHA’s Employee Value Proposition, visit our website. How to apply Apply now with your current resume and a 500-word one page pitch, addressing the requirements of the role. We recommend you read the Australian Public Service Commission’s Cracking the Code guidance on how to write your response. Additionally, you should consider the expected behaviours described in the Australian Public Service Commission’s Integrated Leadership System at this role’s level.For further information on the position, please refer to the Candidate Information Pack through the online careers site. Applications close: 11:55pm AEST 14 September 2026Any questions? Please contact Luke Jorgensen - Director of Service Operations0418 435 634 / luke.jorgensen@dha.gov.au Order of MeritA merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.Inclusion and Diversity DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature-aged employees and carers.RecruitAbility RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitabilityEligibility Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.