Team Leader Hospitality Operations

About the role 

We’re looking for an industry professional to oversee the F&B operations of multiple outlets and venues across the Gold Coast. You will be based out of the Gold Coast Sports and Leisure Centre at Carrara with oversite of Coomera Indoor Sports Centre, Carrara Indoor Stadium and Runaway Bay Indoor Stadium. You’ll play the leading role in managing our team, ensuring compliance, and maintaining top-notch service standards.

You will be the leader of most of our service delivery team, leading over 70 casual team members, being critical to the ongoing success of our operations. This is a coordination and planning role with rostering and people management being the cornerstone of the responsibilities.

This role is the heart-beat of our team. You will set the standards, organise yourself and others, prioritise tasks and projects all while supporting the Hospitality Operations Leader in developing new concepts, and strategizing the F&B department vision.

Key responsibilities:

• Coordinate day-to-day food and beverage operations across multiple venues and outlets.
• Lead workforce deployment, rostering and staffing adjustments to meet operational and event requirements.
• Supervise, coach and support hospitality teams to deliver consistent service and product standards.
• Support recruitment, onboarding, training and team development.
• Oversee stock control, stocktakes, inventory accuracy and cost management.
• Monitor stock usage, wastage, transfers and variances, implementing corrective actions where required.
• Coordinate with Head Chefs, Duty Supervisors and hospitality teams to ensure smooth service delivery.
• Attend client, event and operational planning meetings and coordinate hospitality requirements.
• Ensure outlets are fully prepared with appropriate staffing, stock, equipment and service requirements.
• Monitor labour utilisation, outlet performance and service outcomes, providing operational insights to management.
• Implement operational plans, procedures and continuous improvement initiatives.
• Ensure compliance with food safety, liquor licensing, WHS and financial control requirements 

We’re looking for people who have: 

• Diploma in Hospitality Management or equivalent experience
• Responsible Management of Licenced Venues
• Someone who is organised, approachable and adaptable
•  High focus on customer service
• Knowledge of diverse food and beverage services
• Ability to work flexibly over a 7 day operation, including weekends, evening and public holidays as required
• Hold OR be willing to obtain
  • Drivers licence C Class
  • National Police Check
  • Forklift Licence
  • RMLV + Approved Manger licence
  • Food Safety Supervisor certification

Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• 9-day fortnight  (any 5 in 7 days) 

• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations  

• Personal and professional development courses 

• Access to 350+ fitness facilities through Fitness Passport  

• 4 free confidential counselling sessions a year for you or an immediate family member 

• 1 free nutritionist and financial advice session per year 

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to applyTo submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Sheree Whillans

Contact Email *********@goldocast.qld.gov.au

Closing Date Monday 24th August 2026 / 11:59pm AEDT   

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.