ICT Customer Support Officer - Annual salary: Between $80 000 and 90 000 AUD

Location: BRAIDWOOD, NSW

Salary: Award

Job Type: Permanent position | Full time position

Provide first and second-level ICT support to doctors, nurses, reception staff, and management.

• Support clinical software, practice management systems, appointment booking systems, and electronic medical record (EMR) applications.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and mobile devices.
• Diagnose and resolve hardware, software, network, email, and connectivity issues.
• Create and manage user accounts, passwords, permissions, and access controls.
• Install software updates, security patches, antivirus protection, and system upgrades.
• Maintain backup procedures and assist with disaster recovery planning.
• Configure and maintain Microsoft 365 services and cloud-based applications.
• Liaise with external ICT vendors regarding hardware, software, telecommunications, and system maintenance.
• Document support requests, resolutions, and ICT procedures.
• Ensure ICT systems comply with organisational security and privacy requirements.

Qualifications and Skills:

• At least a Bachelor’s qualification in Computer Science, Cybersecurity or Information Technology.
• At least two years of relevant ICT customer support experience.
• Ability to prioritize workloads and provide excellent customer service.
• Excellent verbal and written communication skills
• Knowledge of healthcare information security and privacy requirements (desirable)